Global Center of Excellence Lead

Transform at JLL in our work dynamics division on a global client account in our Technology Vertical! Our client is an American multinational technology company offering technology solutions including computers, monitors, servers, storage, and accessories. Headquartered in Round Rock, Texas. This is a hybrid position with 3 days working onsite in Round Rock, TX OR Hopkinton, MA. However, we are open to remote talent if you are willing to travel as needed.

Location: Round Rock, TX 78682 (North Austin area) OR Hopkinton, MA 01748 (MetroWest Mass region)

Work Schedule: Hybrid 3/5, M-F 8 AM-5 PM

Travel Requirements: 35% travel to TX & MA

Reports to: Account Executive

Estimated compensation for this position is: $141,800 - $204,900 + annual bonus

The Global COE Lead is the account's operating system. The COE is a global function that sits above IFM, PDS and Operations and enables them to work as one integrated team. The role sets the standards, governance, technology direction and innovation agenda for the account, and leads the change management that makes them stick inside JLL and the client.

Programs and Governance

• →Lead the Programs function.
• →Drive the RACI and operating model work already underway, so ownership across IFM, PDS and Operations is clear, documented and signed off by client.
• →Own the account's "One Source of Truth" governance: decision rights, named owners on both the JLL and client sides, and a joint governance cadence where direction is aligned before it reaches delivery teams.
• →Own technology governance and standardization, including platform consolidation decisions (Azara, Falcon, Workplace OS).
• →Establish global SOPs, capital and opex governance, and project charter frameworks.
• →Own commercial and fee-share governance for the account, in partnership with Finance.

Change Management and Transformation: JLL Team

• →Lead the internal transformation roadmap that moves the account from regional and service-line silos to the One Team operating model.
• →Design and run the change plan for each major initiative (RACI rollout, platform consolidation, SOP adoption, reporting standardization), including stakeholder mapping, communications, training, adoption measures, and reinforcement.
• →Define role clarity, handoffs, and leadership expectations across the account leadership team, and model the cross-functional collaboration expected of leaders.
• →Onboard new account leaders and regional teams so the operating model holds through leadership transitions.
• →Run a regular pulse on team alignment, including whether teams are receiving consistent direction, and report findings to account leadership.
• →Partner with HR and Global Account Executive on organization design and role architecture.

Change Management and Transformation: Client Account

• →Partner with Client CRE leadership to design the client-side change plan for the One Source of Truth model: direction flowing through named owners, a single cadence and a client-approved RACI.
• →Build the investment case and roadmap for clients CRE transformation and drive it through client's approval and funding process.
• →Lead the change management workstreams client funds as follow-on activity, including stakeholder engagement across client business units, adoption of standard processes and communications.
• →Prepare and run top-to-top sessions, business reviews and planning cycles with client leadership, and track commitments made in those forums.
• →Translate client's strategic priorities and culture agenda into account-level programs with named owners, milestones, and measures.

Globalization

• →Lead the account's globalization initiative across NORAM, EMEA, and APAC.
• →Serve as the home for the global process and tooling standardization client has requested. Define what is global standard, what is regional variation and who approves exceptions.
• →Standardize global lease administration and data integrity as part of One Source of Truth governance, working with client CRE, procurement, and regional leads.
• →Build the regional adoption model, including local regulatory, labor and works council considerations in EMEA and procurement structures in APJ.

Growth

• →Partner closely with APAC leadership and account service lines to identify and pursue expansion opportunities.
• →Support account growth across new geographies and service lines, including Data Centers, working with the Data Center vertical and Technology division leadership.
• →Provide the scope, governance and onboarding playbooks that let new regions and services stand up quickly and consistently.
• →Contribute to proposals and RFP responses where operating model, governance or transformation is evaluated.

Cross-Functional Integration

• →Convene and orchestrate across service lines. Sustainability, capital planning, occupancy planning, and BI/reporting will involve the right stakeholders (PDS, IFM, OP, regional leads) from the start rather than working in isolation.
• →Run the cross-service-line forums that make collaboration routine.
• →Lead cross-service-line vendor strategy with category and procurement partners, including buying power, consolidation, and shared supplier governance.
• →Align account priorities with JLL's broader client and strategy programs, including Accelerate 2030.

Innovation and Continuous Improvement

• →Own the account's AI use-case ideation and innovation agenda in partnership with JLLT, including the pipeline, business cases, owners, and delivery status.
• →Own BI, dashboard, and reporting governance: metric definitions, data sources, refresh cadence, access and a single account scorecard.
• →Run the continuous improvement program, including lessons learned and best-practice sharing across regions.
• →Identify automation and efficiency opportunities, and measure and report realized value.

Risk, Quality and Performance

• →Own account health measures that span service lines, such as client satisfaction, delivery quality, SOP compliance, project governance adherence, and team engagement.
• →Surface cross-regional risks early and own the escalation path.
• →Prepare the account for audit, compliance, and contractual reporting.

• Bachelor's degree in Business Administration, Real Estate, Operations Management, or a related field, or equivalent professional experience.
• 10+ years of senior experience in corporate real estate, IFM, project management or professional services, including multi-region program leadership.
• Demonstrated change management and transformation leadership, including organization design, adoption planning and executive stakeholder management.
• Experience in governance, operating model design, and technology platform decisions.
• Strong command of BI and reporting governance, and the ability to work with technology teams on AI and automation.
• Executive presence with C-level and senior client stakeholders, and the ability to influence across service lines without direct authority.

• MBA or relevant master's degree preferred.
• Experience working within or alongside a global outsourcing or managed services provider supporting a Fortune 500 client accounts.
• Experience with technology-sector or large enterprise accounts is strongly preferred.
• Project Management Professional (PMP), Lean Six Sigma, or Change Management certification (e.g., Prosci, ADKAR).

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Accepting applications on an ongoing basis until candidate identified.