Operations Systems and Process Lead

Tessco is seeking an Operations Systems and Process Lead to join the team. In this role, you will own the RFSmart WMS and FreightPOP TMS platforms end-to-end within the NetSuite ERP environment. You will also be responsible for system configuration, data integrity, user access coordination with IT, integrations, and overall performance across all 7 locations. You will act as the primary point of contact with the RFSmart and FreightPOP support/implementation teams and as the internal subject-matter expert for warehouse process design. Over time, you will shift the focus of the role from reactive issue support to process improvement, automation and measurable results across distribution and warehouse operations.

• →Configure and maintain RFSmart settings: item/SKU setup rules, bin/location structures, pick/pack/ship workflows, cycle count rules, and mobile RF screens, following the approved IT change control process
• →Own NetSuite–RFSmart and NetSuite–FreightPOP integration health: monitor data sync, resolve integration errors, coordinate with NetSuite administrators on related ERP changes
• →Coordinate user roles, permissions, and security requests with IT across all locations; support periodic access reviews
• →Design and standardize warehouse workflows across all 7 sites to ensure consistency while accommodating legitimate site-specific needs
• →Lead testing and validation of RFSmart/NetSuite updates, patches, and new releases before deployment, including FreightPOP changes, and coordinate cross-functional user acceptance testing (UAT) with business owners
• →Serve as escalation point for issues Site WMS Coordinators cannot resolve
• →Triage operational system issues: reproduce problems, gather transaction evidence, identify root causes, and track tickets and vendor cases through resolution
• →Manage the vendor relationships with RFSmart and FreightPOP (support tickets, enhancement requests, input on contract/licensing)
• →Build and maintain reporting/dashboards on inventory accuracy, pick/pack productivity, and system exceptions
• →Lead process improvement and automation initiatives in the operations improvement plan, including work order, assembly and multi-component kit processes, and define metrics and KPIs to measure results
• →Own and maintain WMS/TMS documentation, SOPs, and training materials
• →Train and mentor the Backup Administrator and Site WMS Coordinators
• →Lead or support new-site onboarding and go-live activities

• 3+ years in ERP business analysis, systems administration, or WMS/TMS support (RFSmart or comparable) in a multi-site environment
• Working knowledge of NetSuite ERP (inventory, work order/assembly, fulfillment, and item management modules)
• Experience planning and leading UAT, including test scenarios, defect tracking and business sign-off
• Strong understanding of warehouse operations: receiving, putaway, picking, packing, shipping, cycle counting
• Experience with RF/barcode scanning hardware and troubleshooting
• Strong analytical and SQL/reporting skills (saved searches, NetSuite reporting, or similar)
• Excellent cross-site communication and project management skills
• Ability to travel to locations as needed, with travel scheduled in advance