Bellperson - The Sinclair

Bellperson – The Sinclair, Autograph Collection FULL-TIME | FRONT OFFICE | THE SINCLAIR, FORT WORTH, TX Position Overview The Sinclair, Autograph Collection, is seeking a professional, service-oriented, and hospitality-driven Full-Time Bellperson to join our Front Office team. As an integral part of the guest experience, the Bellperson is responsible for creating memorable first and last impressions through personalized service, attention to detail, and genuine hospitality. In keeping with The Sinclair's distinctive identity and Coury Hospitality's commitment to delivering exceptional guest experiences, this position plays an important role in anticipating guest needs, providing thoughtful assistance, and delivering service that reflects our philosophy of creating meaningful and memorable moments. Position Type: Full-TimeDepartment: Front OfficeReports To: Front Office Manager Essential Duties & Responsibilities Welcome guests upon arrival and departure with a warm, professional, and engaging demeanor. Assist guests with luggage, including transportation to and from guestrooms, vehicles, and designated storage areas. Provide personalized orientation to guestrooms, including an overview of room features, amenities, and in-room technology. Respond promptly to guest requests and provide knowledgeable information regarding hotel amenities, services, dining, and local attractions. Coordinate closely with Front Desk, Valet, Housekeeping, and other hotel departments to ensure a seamless arrival and departure experience. Maintain the cleanliness, organization, and presentation of the lobby, bell stand, luggage storage areas, and other assigned spaces. Safely handle, transport, and store guest luggage in accordance with hotel procedures. Assist with guest transportation coordination, valet operations, and special requests as needed. Proactively identify opportunities to personalize the guest experience and create memorable service moments. Maintain awareness of VIP arrivals, special occasions, group movements, and other hotel activities. Respond to guest concerns with professionalism, urgency, and a solutions-oriented approach, escalating issues to leadership when appropriate. Support hotel safety, security, and operational standards while maintaining guest privacy and confidentiality. Perform additional responsibilities and departmental assignments as directed by the Front Office Manager. Qualifications & Experience Previous hospitality, hotel, guest services, or customer service experience preferred. Strong verbal communication and interpersonal skills. Professional appearance, positive attitude, and a genuine passion for hospitality. Ability to anticipate guest needs and deliver personalized service. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Ability to work collaboratively across departments and contribute to a positive team culture. Flexible availability, including weekends, holidays, and varying shifts, as business demands require. Valid driver's license and acceptable driving record may be required if assigned to operate hotel or guest vehicles. Physical Requirements Ability to stand and walk for extended periods throughout scheduled shifts. Ability to regularly lift, carry, push, and maneuver guest luggage and other items weighing up to 50 pounds, with or without reasonable accommodation. Ability to navigate hotel public spaces, guestroom corridors, elevators, and back-of-house areas. Ability to perform physical duties associated with guest arrivals, departures, and luggage assistance. Coury Hospitality & Service Culture At Coury Hospitality, we believe exceptional hospitality begins with genuine connections, thoughtful service, and a commitment to creating meaningful experiences. Our associates are empowered to anticipate guest needs, demonstrate care in every interaction, and deliver memorable moments that extend beyond expectations. As a member of The Sinclair team, the Bellperson is expected to embrace the hotel's Autograph Collection identity and Coury Hospitality's commitment to service excellence by demonstrating professionalism, accountability, teamwork, and a genuine passion for making every guest feel welcomed and appreciated. Join our team and become part of an environment where hospitality is personal, service is intentional, and every interaction is an opportunity to create an unmatched guest experience.