Russian Speaking Technical Support Analyst

• →Provide technical support to customers in Russian.
• →Guide customers through troubleshooting steps with clear, easy-to-follow instructions.
• →Identify issues, find appropriate solutions, and escalate more complex cases when needed.
• →Keep accurate records of customer interactions and the steps taken to resolve issues.
• →Collaborate with colleagues and internal teams in English.

• Russian at C1 level or above, with strong spoken and written communication skills, as your main working language.
• English at B2 level or above for internal communication.
• A customer-focused approach, patience, and a willingness to help.
• An interest in technology and a structured approach to problem-solving.
• Confidence using computers and learning new systems.
• Availability to work in a hybrid arrangement in Budapest.

Previous experience in customer service or technical support is an advantage.