IT Support Specialist - Onsite

At Holcomb, we believe everyone deserves the chance to reach their fullest potential. Your work will help people with intellectual, mental health, and behavioral challenges build skills, independence, and confidence, while you grow alongside a team that is committed to making a difference.

Under the general supervision of the IT Manager, the Tier 1 IT Support Technician provides front-line technical support to end users across the organization. This position is responsible for troubleshooting hardware, software, and connectivity issues; performing user account administration; and assisting with onboarding, offboarding, and general IT operations in a professional and customer-focused manner.

• →Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
• →Participate in in-service training, staff meetings, and other professional development opportunities.
• →Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.

• Respond promptly, professionally, and proactively to incoming service requests.
• Deliver help desk support for end-user hardware, software, and connectivity.
• Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
• Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
• Record all work and communication in the ticketing system for accurate tracking and reporting.

• Conduct user training as needed to enhance understanding and usage of IT systems and tools.

• Serve as a positive role model for colleagues and individuals served.
• Adhere to organizational policies and procedures while promoting professionalism.
• Perform other duties, responsibilities, and special projects as assigned.

• Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
• Experience troubleshooting and supporting end-user hardware and software.
• Basic understanding of network connectivity troubleshooting.

• 2+ years of experience in a technical support or similar role.
• Familiar with AD, Windows, and Microsoft Office products
• Familiar with MDM as well as Intune
• Has experience with help desk ticketing software as well as documenting tickets as needed

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.

• Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
• Dental and vision insurance
• Life and disability insurance
• Generous paid time off
• 403(b) retirement plan with employer match
• Paid training and tuition assistance
• Tickets at Work
• Employee referral bonuses and recognition programs
• Clear pathways for growth and advancement

Ready to Make Your Impact? 

✨ Join a team where your work truly matters—every single day. 
Apply today: https://chimes.org/Careers 

Follow Us: Facebook | Instagram | LinkedIn 

#cmd410