Reefer Customer Support Specialist

Join Our Growing Team at Charger Logistics!

Charger Logistics is a world-class asset-based carrier with locations across North America. We are currently looking for a Bilingual Customer Service Representative to support our refrigerated transportation accounts, ensuring smooth operations and an excellent customer experience.

If you have a background in customer service, logistics, or transportation and enjoy working in a fast-paced environment, we'd love to hear from you!
Work Schedule:

• →Provide customer service and support to clients, maintaining clear and professional communication.
• →Monitor shipments and provide timely updates regarding pickup and delivery statuses.
• →Coordinate with internal departments to ensure shipments meet customer requirements.
• →Follow up on shipment delays, operational issues, and service-related concerns.
• →Handle customer inquiries, requests, and escalations in a timely and professional manner.
• →Maintain accurate shipment information and updates in internal systems.
• →Monitor temperature-controlled shipments and ensure compliance with customer-specific requirements.
• →Proactively identify potential issues and coordinate appropriate solutions.

• Advanced English proficiency (written and spoken).
• Previous experience in customer service, logistics, or transportation.
• Experience handling refrigerated (Reefer) accounts or temperature-controlled shipments is highly desirable.
• Strong communication and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and work under pressure.
• Strong attention to detail and follow-up skills.
• Proficiency in Microsoft Office, particularly Excel, is an asset.