Intake Coordinator

 

 o  Answer incoming calls, take messages or direct to relevant party.
 o  Review and distribute voicemails and messages from our answering service.   
 o Gather all relevant data for new leads and input into job tracking software.
 o  Handle all intake. 
 o Alert the team and schedule initial appointment, if requested. 
 o Follow up with clients to determine satisfaction and areas for improvement throughout all job phases.  
 o  Provide feedback to the team and ensure resolution. 
 o Explain and request reviews from clients. Respond to reviews if asked. 
 o  Assist colleagues whenever there is an opportunity to do so.
 o  Interface with clients and vendors at reception.
 o Assist with filing as needed. 

·         At least one year of customer service experience with a proven ability to be professional, and calm. 

·         Administrative experience (preferred but not required.)

·         Willing to function as customer service representative/receptionist. 

·         Technologically savvy with the ability to quickly learn new software.

·         Great communication, collaboration, and interpersonal skills. 

·         Ability to take initiative and be proactive.

 

·         Leadership Development – our company grows from the inside.  If you are determined and motivated enough, you have the ability to grow your career and explore new opportunities if you wish to. 

·         Hourly pay: $19-$24/hr.

·         Medical (half paid by the company), Dental, Vision, and Aflac Insurance offered. 

·         Paid Vacation

·         Paid Holidays
·         401k and matching

Paul Davis Restoration of West Richmond is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, veteran status, or disability status.