Business Development Representative

We are SERVPRO Team Cox, one of the largest SERVPRO franchises in the county. We help people in their greatest time of need when their life or business has been disrupted. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way for people and businesses who have suffered property losses.

Due to our growth and forecast of growth acceleration, Servpro Team Cox is looking to add to Business Development Team an engaging, hard-working, personable, growth-oriented, continual learning person to become part of the Team Cox team. This is a developmental level team position for an individual with a drive to succeed in sales, with building services knowledge to develop relationships and close opportunities for business expansion.

Primary Responsibilities:

1. Grow and develop commercial customer base by utilizing a systematic business development process to identify new commercial prospects.
2. Build commercial customer relationships and rapport through education on the importance of being prepared for large or small disasters by having the right team on hand.
3. Develop industry relationship network through building circle of influence to expand SERVPRO positioning.
4. Monitor and follow up on all assigned leads ensuring that customer needs are met.
5. Increase sales territory revenue by consistently achieving sales territory goals.
6. Maintains detailed reports of sales activities including calls, opportunities, estimates, sales, lost business, utilizing daily SERVPRO technology stack including but not limited to Salesforce.
7. Attend, coordinate, and promote marketing, networking, and continuing education events.

Role: Full time, Monday – Friday, weekends and evenings as needed to build market awareness and presence.

Mission: The Business Development Representative understands and internalizes their mission is to build their relationships both internally and externally to help others when disasters happen. They will be a leader, proactively raising challenges and offering solutions to move SERVPRO forward as the go-to resources for Mitigation, Contents, and Restoration in the Charlotte market area. The Business Development Representative must have a passion to engage and close relationships and leads through engagement to learn, understanding to overcome objections and foresight to understand when to close to position SERVPRO Team Cox as their supplier of choice for their Mitigation and Restoration needs.

Role Competencies:

1. People person, outgoing, engaging
2. Collaborative, Team Player
3. Process-driven and consistent
4. Self-Disciplined
5. Well-organized
6. Habitual Learner, Naturally Curious

Technical Knowledge:

Salesforce, Google Drive, DASH, Microsoft Suite (will train)

Experience Level:

Experienced in Mitigation and Restoration industry with 5 years at a reputable company.

Culture Fit:

1. Agile - changing initiatives and landscape is exciting, not threatening.
2. Hard working and energized by learning and continuous improvement.
3. Responsible and accountable - we each own our divisions and help all divisions when we can.
4. Problem solver - we love to find solutions
5. Positive attitude - we approach our days with cheerfulness and optimism.
6. Team Player – seeks to work with a group for all members to win together.

Responsibilities: The Business Development Representative is responsible for proactively managing and closing opportunities in and through the SERVPRO Team Cox business building process to ensure the customer is served and has the peace of mind they have a partner to guide them through any disaster with the best outcome possible. The Business Development Representative will be developing and building a circle of influence ecosystem to gain referrals, leads and introductions to key commercial decision makers for opportunities to service their properties when the need arises.

Outcomes

First Month:

1. Familiarize and internalize yourself with Servpro Ecosystem sales process.
2. Execute Servpro Onboarding Training and Development program
3 Identify and engage partners to in a timely and professional manner to build referral ecosystem.
4. Familiarize yourself with Servpro products, teams and systems.
5. Develop strong working relationship with Mitigation and Restoration Teams to understand and determine opportunities to improve conversion

On-Going KPIs:

· Build Circle of Influence Ecosystem to gain warm introductions to key facility decision makers
· Engage weekly, monthly referral partners meetings, networking events and association attendance.
· Convert Opportunities to build commercial sales to achieve quarterly and yearly goals.
· Engage Servpro team members to build relationships for success.
Flexible work from home options available.