House Manager - Springfield

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

The House Manager is responsible for the daily oversight, support, and operational management of

multiple men’s recovery houses. This role ensures that all clients receive consistent, high-quality

services by supervising night monitors and case managers, maintaining compliance with program

expectations, and supporting a safe, structured, recovery-focused living environment.

Client & Program Compliance

- Ensure all clients are compliant with required group attendance, counseling sessions, nursing

appointments, and case management meetings.

- Monitor client progress and follow up with staff to address missed appointments or non-compliance.

- Provide coaching, support, and intervention to help clients stay engaged in recovery programming.

- Make decisions regarding consequences, restrictions, or corrective actions for clients who violate

program rules or expectations.

Staff Supervision & Coordination

- Supervise night monitors to ensure timely room checks, accurate documentation, and adherence to

program policies.

- Supervise case managers to ensure consistent delivery of services and appropriate follow-up with

clients.

- Lead or participate in staff meetings, offering updates on client status, operational issues, and

program needs.

- Provide training, guidance, and support to staff to maintain high standards of care.

House Operations & Safety

- Ensure all houses are stocked with necessary supplies (cleaning products, hygiene items, linens,

etc.).

- Conduct regular walkthroughs to ensure cleanliness, safety, and adherence to house rules.

- Coordinate with maintenance or leadership to address repairs and operational issues promptly.

- Monitor client rooms and common areas to ensure they remain in good condition.

Client Support & Engagement

- Build supportive, professional relationships with clients to promote stability, accountability, and

personal growth.

- Assist clients in navigating local resources, including transportation, employment, housing, and

treatment services.

- Serve as a positive role model, promoting recovery principles and healthy decision-making.

Documentation & Reporting

- Ensure accurate and timely documentation from night monitors and case managers.

- Maintain complete, up-to-date records of client compliance, incidents, consequences, and follow-up

actions.

- Report significant client concerns or program issues to leadership as required.

- Minimum three (3) years of experience in recovery housing, behavioral health, case management,

peer support, or a related human-services field.

- Experience working with individuals in recovery from substance use disorders.

- CDCA or equivalent work experience preferred.

- Knowledge of community resources, treatment programs, transportation supports, and local recovery

networks.

- Strong communication, conflict-resolution, and crisis-intervention skills.

- Ability to hold clients accountable while maintaining professionalism, empathy, and consistency.

- Basic computer and documentation skills (email, forms, case notes, scheduling tools).

- Fast-paced residential recovery setting with regular interaction with clients and staff.

- Position may require flexible hours, periodic evenings, weekends, and on-call support.