Lead, Commercial Solution Architect — Salesforce

Agilent Technologies is seeking an experienced Salesforce Solution Architect to lead the design, development, and continuous improvement of Salesforce and its surrounding commercial systems. The role sits at the intersection of solution architecture, engineering, data management, and integration. The right candidate will translate business requirements into technical designs, then design, build, test, and support solutions through the IT-governed delivery lifecycle. They will also leverage deep Salesforce expertise to guide existing teams on platform capabilities, limitations, and nuances. Beyond hands-on delivery, this role advances Agilent's use of automation, AI, and emerging Salesforce capabilities to improve how the business operates.

Business accountability and IT governance

This position sits within Commercial Operations and contributes to the continuous improvement of agreed commercial processes enabled by Salesforce. The role is accountable for its assigned business outcomes, delivery responsibilities, and compliance with enterprise controls.

The business pod owns business requirements, value-based prioritization, functional acceptance, adoption, and benefits measurement within its delegated scope. Qualified pod members may design, configure, develop, test, and document solutions in authorized environments using IT-approved standards and tools.

IT retains accountability for enterprise technical architecture, cybersecurity and identity controls, privileged access, environment and deployment controls, production change and release authorization, and production service operations, in coordination with applicable enterprise control owners.

Business acceptance does not authorize production deployment. Production configuration, code, integrations, security settings, and material data changes must follow the applicable IT-controlled change process. Execution may be delegated through documented, role-based authorization; control ownership and required independent review remain in place. Individuals may not independently approve and release their own changes.

The role will work with the designated IT platform and delivery leads through a shared backlog, agreed delivery arrangements, and defined escalation paths.

•  Lead design and technical delivery of complex Salesforce solutions from discovery through Apex, Lightning Web Components, Flow, SOQL, and API development, aligned to enterprise architecture standards.

•  Translate business requirements into scalable technical designs and implementation plans; evaluate platform capabilities to recommend the right mix of configuration, customization, automation, and integration.

•  Propose reusable patterns and contribute to standards approved by IT architecture to help improve platform maintainability over time; review code and solutions for quality, performance, and security.

•  Troubleshoot complex issues across Salesforce and connected systems through root-cause analysis, not surface fixes.

•  Design and maintain Salesforce data models and integrations with enterprise applications using APIs, middleware, and REST-based system-to-system connections. Partner with relevant IT owners on Interface contracts, authentication, credentials, middleware patterns, and system-of-record decisions as needed.

•  Partner with data and integration teams to define data flows, dependencies, and integration patterns; resolve cross-system data and process issues as they arise.

•  Support data migration, transformation, cleansing, deduplication, and synchronization, alongside the broader data quality and governance program.

•  Contribute to Salesforce Data Cloud, CRM Analytics, and data warehouse capabilities as needed; identify and address technical debt limiting scalability.

•  Design and implement performance-conscious data modeling, indexing, and archiving strategies for large data volumes (LDV) to keep Salesforce responsive at scale.

•  Use and improve IT-owned delivery tooling and contribute changes through its governance (GitHub, Gearset, Salesforce DX) to ensure deployments are reliable and repeatable.

•  Manage assigned development work and dependencies within the IT-owned environment strategy; maintain technical documentation and release governance standards.

•  Design solutions in line with enterprise security, privacy, and compliance requirements, partnering with IT security on permissions, SSO, MFA, and platform hardening; implement approved controls on behalf of Commercial.

•  Apply Salesforce sharing and security architecture appropriate to the data and business context; identify and mitigate technical and operational risk.

•  Facilitate the required independent review of all changes

•  Identify where AI, automation, Agentforce, and emerging Salesforce capabilities can meaningfully improve business processes, then design, prototype, and implement them.

•  Build proof-of-concept solutions to demonstrate value before wider rollout, applying the same rigor around data quality, governance, and human oversight used elsewhere on the platform.

•  Serve as a trusted technical advisor to business stakeholders and delivery teams, leading discovery, solution design sessions, estimation, and technical planning for complex initiatives.

•  Collaborate across business analysts, architects, developers, admins, and IT partners; mentor other Salesforce professionals and translate technical concepts for nontechnical audiences.

•  Participate in production support and continuous improvement, providing specialist diagnosis and remediation through IT incident/problem management, closing the loop between what's designed and what actually runs in production.

•  Bachelor's degree in Computer Science, Information Systems, Engineering, a related field, or equivalent practical experience.

•  8+ years designing, developing, and implementing Salesforce solutions, with strong hands-on experience in Apex, Lightning Web Components, Flow, SOQL, and Salesforce APIs.

•  Demonstrated ability to translate business requirements into complex technical architecture, and to integrate Salesforce with enterprise applications and external systems.

•  Experience with Salesforce data architecture, migration, quality, and governance, plus security, sharing, permissions, and identity management.

•  Experience with source control, CI/CD, Salesforce DX, and DevOps practices; strong analytical, communication, and cross-functional collaboration skills in a global, matrixed organization.

•  Salesforce certification as an Administrator, Platform Developer I/II, Application Architect, System Architect, Integration Architect, Data Architect, or equivalent.

•  Experience with Sales Cloud, Data Cloud, CRM Analytics, or Marketing Cloud, and with Git/GitHub, Gearset, or comparable DevOps tooling.

•  Experience with REST APIs, middleware, ETL, event-driven architecture, or enterprise integration platforms.

•  Experience developing Agentforce, LLM, or other AI/automation solutions, ideally at enterprise scale.

•  Experience partnering with enterprise security, identity, compliance, or data governance teams, and in life sciences, healthcare, scientific instruments, or another complex B2B environment.

•  Salesforce Architecture & Engineering

•  Data & Systems Integration

•  DevOps & Platform Governance

•  AI & Automation

•  Technical Problem Solving

•  Cross-Functional Design

•  Continuous Improvement