Production Support Engineer

Required Qualifications:

 

Knowledge of JavaScript, Typescript, SQL, APIs and messaging services

AWS knowledge (s3 & IAM)

Expert in supporting and debugging applications in JavaScript (NodeJS, React), & SQL.

Strong experience with Salesforce

Strong analytical problem-solving skills, organizational skills and attention to detail

Basic understanding of networking principles, fast file-moving technologies/protocols (Aspera and Signiant products), on-premise storage/mapping, and cloud-based storage solutions (specifically AWS S3)

Proactive work style with the ability to work autonomously

Excellent verbal and written communication skills, ability to explain and document the systems to their diverse audiences

Ability to work effectively and cooperatively in a fast-paced environment while working collaboratively with team members across multiple disciplines

Experience using version control systems (Git, Subversion, etc.)

Experience in supporting Production environment applications

Excellent communication skills in business level English

Extensive experience in Customer-Facing roles

Ability to work in an on-call rotation after hours

Ability to translate technical information into user-friendly language

Preferred Qualifications :

 

Solid understanding of various deployment tools and processes (Docker, etc.)

Basic understanding of information security principles

Knowledge of asset management and transport system functionality

Able to comfortably multitask and context switch frequently

Able to make important decisions when given incomplete and conflicting information

Highly self-directed, being able to both manage and (re)prioritize the multiple, concurrent, and competing challenges, issues, ambiguities, and contradictions that sometimes occur during the creation of software solutions in a rapidly changing environment

Good interpersonal and relationship building skills

Duties and Responsibilities

 

4+ years of applicable technical experience.

Work under routine direction. Use limited discretion in resolving problems or inquiries. Work without frequent reference to others.

Facilitate any support needed between onsite and offshore team deliverables.

Interact with and may influence immediate colleagues. Will collaborate with some external contacts (as needed) with internal end customers, suppliers, and partners.

Perform a range of varied work activities as per scope. Contribute to routine problem resolution.

Use basic Typescript coding skills.

Use fundamental database skills in Structured Query Language (“SQL”).

Understand network principles and protocols.

Absorb complex technical information and communicates effectively at all levels to both technical and nontechnical audiences.

Perform a range of varied work activities as per scope. Contribute to routine problem resolution.

Understand and use appropriate methods, tools, and applications.

Support in risk assessment to PSE Lead.

Take the initiative to keep skills up-to-date and to maintain an awareness of developments in DES L3 production support services

Perform detailed analysis of application performance issues (e.g., Stored Procedures (“SP”) failures, long running queries, jobs, timeout issues, deadlocks, etc.) and suggest / implement circumventions with the help of development teams.

Work on maintaining the application availability.

Communication on issues, client / customer calls and validations status / updates on changes, patches, and upgrades.

Collaborate with the necessary teams with primary goal of resolving the issues with less / no customer impacts.

Maintain knowledge repositories and create documentation for future reference and easier access.

Collaborate and work with the respective teams to find the root cause of problems and work with development teams to fix it permanently.

 

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