Technology Support Analyst I

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

The Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team and will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while providing support for desktop and notebook systems, hardware, and customer-related services, Cisco Voice Over Internet Protocol (VOIP) administration, and associated equipment related to these systems and applications, printers, and Multi-Functional Device (MFD) hardware and settings. This role will be located in our New York office. Please note that this role will require an in-office presence of five days per week.

Other key responsibilities include:

• →Troubleshooting problems involving hardware, systems software, and applications, troubleshooting a variety of symptoms to diagnose the actual problem, determining whether the problem is with technology or end-user training and problem solving
• →Providing assistance to end users for firm-approved applications using a variety of different methods with software including, Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary
• →Keeping abreast of new technologies and reviewing appropriate technology media sites
• →Working with Intune and Blackberry Enterprise Server to support our mobile platform, quickly assessing situations, and providing solutions for remote access issues
• →Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment
• →Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 

We’d love to hear from you if you:

• →Demonstrate expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage Work 10, and Litera ChangePro
• →Possess expert knowledge of standard hardware components and peripherals
• →Exhibit the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools

And have:

• →A high school diploma, preferably a bachelor’s degree in computer science or information systems
• →A minimum of three (3) years of technology support experience
• →Experience in installations, upgrades, training, and technical documentation, preferably