Contents Supervisor

ABOUT THE COMPANY

Team SPG - SERVPRO of Sorrento Valley/University City is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

JOB DESCRIPTION

The Contents Supervisor supervises contents technicians in the daily pack-out, cleaning, inventory, storage, and pack-back of customer belongings, both in the field and at the warehouse. Reporting to the Operations Manager, this role assigns and directs daily work, oversees crew performance and quality, and supports the hiring, training, coaching, and development of assigned staff, ensuring projects are completed accurately, safely, and to SP Global DRT quality standards.

PRIMARY RESPONSIBILITIES

·         Supervise contents technicians in daily pack-out, inventory, cleaning, storage, and pack-back operations.

·         Perform initial contents scopes on new losses, assessing affected items, documenting conditions, and identifying pack-out, cleaning, and storage requirements.

·         Properly schedule and sequence contents jobs, prioritizing workload and aligning crew availability, equipment, and vehicles to meet project timelines and customer commitments.

·         Assign daily work to technicians and adjust schedules as priorities change to keep active jobs on track.

·         Communicate clear expectations to crews and monitor productivity, workmanship, and adherence to SP Global DRT processes.

·         Perform hands-on contents work as needed, demonstrating proper handling, cleaning, and restoration methods.

·         Ensure accurate documentation, photography, labeling, and tracking of all customer contents in the field and at the warehouse.

·         Oversee warehouse contents organization, storage, and security, maintaining accurate location and inventory records.

·         Review job files and inventory documentation for completeness and accuracy before job close-out.

·         Monitor production progress against the schedule and report status to the Operations/Production Manager and Job File Coordinator.

·         Participate in daily Work-in-Progress meetings and communicate job updates and resource needs.

·         Communicate professionally with customers and adjusters regarding contents handling and project status, addressing concerns and escalating as needed.

·         Monitor job costs, labor hours, and material usage to keep projects within budget.

·         Train, coach, and mentor technicians and crew chiefs, and provide input on hiring, performance reviews, and corrective action.

·         Review and approve timecards and monitor attendance and schedules for assigned staff.

·         Identify safety hazards, enforce safety procedures and PPE use, and ensure adherence to safety and risk management guidelines.

·         Ensure proper care, protection, and maintenance of equipment, tools, vehicles, and warehouse areas.

·         Track operating supplies and request replenishment to maintain adequate on-hand inventory.

·         Resolve day-to-day production issues quickly and escalate concerns to the Operations/Production Manager as needed.

POSITION REQUIREMENTS

·         High school diploma/GED required.

·         2-3 years of contents or restoration experience, including at least 1 year leading or supervising a crew.

·         IICRC certifications preferred.

·         Strong knowledge of contents handling, inventory, cleaning, and storage processes.

·         Strong leadership, organizational, time-management, and problem-solving skills.

·         Effective written and oral communication skills.

·         Docusketch experience preferred.

·         Valid driver's license, approved by our insurance company, required.

·         Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.

·         Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

·         Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.

·         Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.

·         Walking and standing for long periods, as well as driving, sitting, and climbing.

·         Ability to climb ladders and work at ceiling heights.

·         Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).

·         Exposure to chemicals, fumes, airborne particles, and loud noise.

·         Occasional exposure to extreme conditions such as heat, cold, and noxious odors.

·         Required to occasionally wear a respirator and other personal protective equipment (PPE).

·         Physical stamina and manual dexterity to perform demanding tasks throughout the day.

Job Type:

Salary: $28-$32 / hour, pending experience.

Benefits: