Client Success Manager (NYC)

UpClear makes a SaaS revenue management software that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management.

We serve more than 80 brands in over 30 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine years.

UpClear's global headquarters is in New York City and we have international offices in London, Paris, and Singapore.

Please note:

In a typical day you will:

• Act as primary point of contact for portfolio of clients.
• Contribute to ensure impeccable client support to meet SLA targets and client satisfaction.
• Support senior team members to prepare client meetings with regards to content and documentation.
• Support senior team members with data collection activities to measure Key Client Success KPIs.
• Support creation and maintenance of documentation and reporting.
• Follow-up on client success, progress, issues and opportunities.
• Develop business requirements for software evolutions, and present to solution and product teams
• Develop test scripts and execute user acceptance testing
• Work with product and engineering teams to resolve issues

• Bachelor’s or Master’s degree in a business or IT discipline with 3+ years of experience in SaaS environment
• 4+ years of CPG experience or intensely curious about the CPG/TPM industry or technology services
• Strong organizational skills, with demonstrated rigor and attention to detail
• Ability to work under pressure and with tight timelines
• Excellent written and verbal communication proficiency
• Strong data management skills, strong Excel and PowerPoint skills
• Good understanding of SQL queries