Kopiah (Coffee Bar) Supervisor

The Kopiah (Coffee Bar) Supervisor is responsible for assisting the Kopiah Manager in creating and maintaining an exceptional specialty coffee experience for our internal and external Guests and players in a limited-service environment. This includes overseeing daily operations, ensuring excellent Guest service, driving financial success, and building a strong team on their assigned shift. A key aspect is fostering a positive and productive work environment through coaching, training, and performance management. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will report directly to the Kopiah Manager.

• Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
• Supervising and directing the work force, which includes hiring, training, evaluating, and disciplining Team Members on their assigned shift.
• Maintain high standards for food and beverage preparation, store cleanliness and Guest service.
• Work with the Manager to monitor financial performance by controlling costs, managing inventory, and maximizing sales.
• Enforce safety procedures and policies.
• Build a positive and supportive team environment by providing coaching and feedback, recognizing achievements, and fostering a sense of teamwork.
• Assist with identifying areas for improvement and making recommendations to drive business results.
• Build relationships with players and Guests, understanding their needs and providing excellent Guest service.
• Assist Manager with ensuring all Team Members possess the proper tools, and responsible for training Team Members on all their job duties.
• Other job-related duties as assigned.

• Ability to lead and motivate a team, delegate tasks effectively, and resolve conflicts.
• Effective verbal and written communication skills for interacting with Team Members, Guests, and vendors.
• Ability to supervise a team, delegate tasks, and provide feedback.
• Ability to identify and resolve operational issues, handle Guest complaints, and make sound business decisions.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Understand health and safety regulations, proper food handling procedures, and hygiene standards.
• Passion for Guest service and creating a positive Guest experience.

• High school diploma or GED preferred.
• Minimum of two (2) years' experience in a limited-service F&B environment required.
• Supervisory experience preferred.
• Prior experience in a coffee service venue preferred.
• Comprehensive non-alcoholic beverage knowledge with some culinary background or experience preferred.
• Current Food Handler Manager certification and RBS certificate required or ability to acquire one (employer will provide upon hire).
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
• Must be at least 21 years of age.

• All work is performed on site in Madera, CA.
• Requires manual dexterity to perform job related functions.
• Ability to stand for long periods of time or the duration of their shift.
• Ability to lift up to 35 lbs. with or without assistance.
• Ability to work various shifts including days, evenings, weekends and graveyard and holidays.

Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage.

• When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
• This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.