Technical Support Analyst II

Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Analyst II to join our ever-evolving IT User Services team and help shape the future of global commerce. In this role, you will play a critical part in ensuring employees and contractors across the globe have the technology, tools, and support they need to perform at their best. By resolving complex technical challenges, enhancing endpoint reliability, and driving seamless user experiences, you will directly contribute to business continuity, productivity, and operational excellence. Working across global teams and supporting technology transformation initiatives, including TMTX, you will help strengthen the secure, connected, and innovative environment that enables Global Payments to deliver trusted solutions to customers worldwide.

• Deliver exceptional endpoint support experiences by resolving complex technical issues efficiently, minimizing disruption, and enabling colleagues to remain productive and focused on business priorities.
• Strengthen endpoint stability and compliance by proactively identifying risks, implementing solutions, and maintaining secure, reliable technology environments across global operations.
• Drive faster and more effective issue resolution through advanced troubleshooting, automation, and collaboration with cross-functional teams, improving service quality and user satisfaction.
• Enhance operational efficiency through knowledge sharing and process improvement, creating documentation, scalable solutions, and best practices that reduce recurring issues and accelerate support outcomes.
• Support critical business operations across multiple regions and time zones by delivering responsive, high-quality technical services that ensure continuity, reliability, and a consistent user experience.

• Proven experience providing advanced technical support or endpoint management within a large enterprise environment, with a strong track record of resolving complex technical issues.
• Strong expertise supporting Microsoft Windows, macOS, Active Directory, endpoint management platforms, remote support tools, and enterprise technology environments.
• Experience leveraging PowerShell scripting and automation to improve efficiency, streamline support processes, and enhance service delivery.
• Exceptional troubleshooting, communication, and customer service skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Ability to manage multiple priorities effectively in a fast-paced, global environment while maintaining a proactive, collaborative, and solutions-focused mindset.

• Bachelor's degree in Computer Science, Management Information Systems, or a related field.
• Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), or Information Technology Infrastructure Library (ITIL) Foundation.
• Experience with ServiceNow, VMware Workspace ONE, TeamViewer, Remote Desktop Protocol (RDP), mobile device management, or enterprise endpoint compliance programs.

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.