Technical Support Analyst - Endpoint Services

Make your mark at one of the biggest names in payments. We're looking for a Technical Support Analyst to join our ever-evolving Endpoint Services team and help shape the future of global commerce.

• Provide end-user technical support for desktop, laptop, mobile, peripheral, and collaboration technologies across a global enterprise environment.
• Deliver exceptional customer service by troubleshooting and resolving hardware, software, operating system, and connectivity issues within established service level expectations.
• Support endpoint lifecycle activities including device provisioning, deployment, upgrades, asset management, and retirement processes.
• Participate in technology refresh initiatives, operating system migrations, and workplace technology transformation projects.
• Collaborate with internal technology teams, vendors, and business stakeholders to maintain a secure, reliable, and productive computing environment.

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• 3+ years of experience providing enterprise desktop support, technical support, service desk, or endpoint support services.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, endpoint management tools, and common workplace technologies.
• Timing 24*7 shift
• Proven troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication, customer service, and stakeholder management skills, with the ability to support users at all organizational levels.

• Experience supporting enterprise endpoint management platforms such as Microsoft Intune, Workspace ONE, or similar technologies.
• Exposure to virtual desktop environments, including Omnissa Horizon, VMware Horizon, Citrix, or Azure Virtual Desktop.
• Experience supporting technology refresh programs, device deployments, asset management, or ITIL-based service management practices.

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.