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The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function to identify, analyze, and eliminate root causes of recurring incidents impacting mission-critical IT services. This role owns the lifecycle of problems from detection and logging through investigation,

Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services. Validate prior requests and approvals for cloud related accounts/tenants/O365 services. Review workflow diagrams and knowledge base ar

As part of our Cyber Defense and Managed Security Services team, you’ll analyze security alerts, triage incidents, and ensure organizations maintain a strong security posture in an increasingly complex digital environment. This role offers an excellent entry point into cybersecurity, where high perf

Overview The Systems Engineer Lead will serve as the senior technical authority and team leader for systems engineering services supporting the Office of Information Management (OIM) and the Office of Science (SC) mission systems. This role is responsible for guiding the full system lifecycle—from p

Position Summary The Service Desk Lead oversees daily operations of the external-facing service desk, supporting customers/clients with product, technical, or account issues. This role combines hands-on customer support with team leadership — supervising analysts, managing ticket/call queues, and en

The Help Desk Lead oversees the daily operations of the internal IT Help Desk, ensuring timely, high-quality technical support for employees. This role combines hands-on troubleshooting with team leadership — supervising help desk analysts, managing ticket workflows, and driving continuous improveme

The User Support Specialist Senior provides front-line technical assistance to users across enterprise environments, focusing on basic support tier incidents and service requests logged through IT service management tools such as ServiceNow or Jira. This role serves as a primary point of contact for

General Summary Responsible for configuration item (CI) management and IT asset lifecycle management across the full software/hardware delivery lifecycle — from acquisition through retirement/disposal. Ensures CIs and asset records remain accurate, current, and compliant with corporate and governmen

Serves as the technical authority and lead for modern endpoint management within a highly regulated enterprise environment, driving the design, deployment, and ongoing optimization of mobile device and application management strategies using Microsoft Intune. Leads a team of 3+ endpoint management t

Responsible for the planning, design, implementation, testing, and deployment of network systems. Determines network requirements. Ensures that network infrastructure is operational and optimal, and prepares reports and metrics on network performance. Installs, configures, and maintains network info

What You’ll Do As a valued member of the Enterprise AI Support team, you will: Provide world-class support through customer tickets, ensuring timely and accurate resolutions. Troubleshoot issues remotely using internal dashboards and generative AI tools. Identify opportunities to enhance systems, ef

General Summary Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry ou

Position Overview Responsible for providing Tier II technical support for enterprise virtualization infrastructure, with a focus on VMware technologies (vSphere, ESXi, vCenter, vSAN, NSX). Serves as an escalation point for Tier I Service Desk staff on virtualization-related incidents, performing adv

Position Overview Responsible for providing Tier II technical support for enterprise virtualization infrastructure, with a focus on VMware technologies (vSphere, ESXi, vCenter, vSAN, NSX). Serves as an escalation point for Tier I Service Desk staff on virtualization-related incidents, performing adv

Position Overview The Service Desk will serve as the point of contact for end-user IT issues, requests, and inquiries. This role requires strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents in alignment with defined service level agreements (SLAs

Supports the design and management of systems over the entire lifecycle from inception to phase-out. Supports internal IT process enhancement, creating scripts to automate internal workflows. Supports routine systems operations and maintenance of infrastructure services. Performs routine tests and d

Leads a team in the adherence to planning, policies, and practices. Manages the team while overseeing the daily operation of the Help Desk. Responsible for personnel management, including mentoring of junior team members, daily supervision and assigning of tasks, and providing key input to annual em

Position Overview The Service Desk will serve as the point of contact for end-user IT issues, requests, and inquiries. This role requires strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents in alignment with defined service level agreements (SLAs

Position Overview The Service Desk will serve as the point of contact for end-user IT issues, requests, and inquiries. This role requires strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents in alignment with defined service level agreements (SLAs

Position Overview The SME Shift Supervisor serves as part of the incident management team in a cloud-based environment, diagnosing, mitigating, and/or escalating system issues to maintain a high level of system/platform availability. This role requires an understanding of core cloud system component