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The Service Desk Portfolio Manager is a senior, hands-on operations leader responsible for the health, performance, and consistency of service desk operations across every Shield-acquired MSP. This role does not replace the local Service Desk Managers at each ShieldCo, it elevates them. The Portfoli

The Sr. Sales Executive is responsible for effectively driving business growth and expanding strategic accounts within our Managed Services and IT solutions portfolio. This role requires a proven hunter mentality, deep understanding of the MSP and MSSP ecosystem, and the ability to translate complex

The ServiceNow Manager will be the subject matter expert for all modules within ServiceNow along with partnering with business leaders and key stakeholders for the design, development, and architecture of core ServiceNow capabilities in accordance with business and client requirements to meet busine

We are seeking a Founding Director of Platform Brand to articulate and scale the Shield narrative across the market. The role sits at the intersection of strategy, brand and growth. You will translate our AI platform strategy, operational model, and M&A engine into a clear, differentiated story that

The Forward Deployed Operations leader serves as a hands-on operator embedded across Shield’s portfolio companies, owning P&L performance and driving revenue growth, margin expansion, and overall operational improvement. This role partners closely with corporate finance and local leadership to manag

The primary responsibilities for the Marketing Manager are to effectively develop go-to-market strategies and marketing programs to meet the company’s business objectives. The role will oversee internal and external resources to ensure execution on strategies and programs. On a regular basis this pe

The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications,

The Sales Director will lead and develop a growing sales organization within a fast-paced Managed Services Provider (MSP) environment. This individual will be responsible for managing team performance, driving accountability, and executing strategic initiatives that support revenue growth across mul

Shield is recruiting for an experienced Outside Sales Professional on behalf of a partner IT Managed Services Provider (MSP) in the greater Philadelphia area. This organization delivers proactive managed IT, cybersecurity, cloud, and VoIP solutions to small and mid-sized businesses, helping them red

Manages the client facing Help Desk to ensure that we deliver exceptional and timely support to all end users.

The Electrician is responsible for installing, maintaining, and repairing electrical systems, reading blueprints, and troubleshooting issues. The Electrician is also responsible for ensuring compliance with codes and safety regulations, performing diagnostic tests, and managing projects. Key Conside

Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. Creates and maintains support documentation & adheres to department processes & procedures (S

The Sr. Sales Executive is responsible for effectively driving business growth and expanding strategic accounts within our Managed Services and IT solutions portfolio. This role requires a proven hunter mentality, deep understanding of the MSP and MSSP ecosystem, and the ability to translate complex

IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid incident resolution, effective problem management, and clear communication with internal stakeholders and customers. This role is part of the overall Support Operations and t