Ssg Philippines

Capacity Planner – Workforce Management Department: Workforce Management (WFM)Reports To: Workforce Management Manager /Employment Type: Full-TimeWork Setup: FULL ONSITEShift: [Day shift / Rotating / 24x7 support as required]Experience2–5+ years in Workforce Management, Capacity Planning, or a relat

Job SummaryThe Reports Analyst is responsible for collecting, analyzing, validating, and presenting business data to support operational and management decision-making. The role involves preparing regular and ad hoc reports, maintaining data accuracy, identifying trends and insights, and collaborati

Job Summary: The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice, chat, email, messaging). Key Responsibilities: Volume

About the Role: .NET Backend Developer with a strong foundation in building scalable, secure, and maintainable server-side applications using Microsoft technologies. Specializing in C#, ASP.NET Core, and API development, with deep knowledge of software design patterns, system integration. Key Respon

Workforce Scheduler This WFM resource is responsible for centralized workforce planning and scheduling across supported sites, programs, and regions. Translate forecasted demand, staffing requirements, business constraints, and operational priorities into optimized schedules while maintaining the ri

ABOUT THE ROLE The Vice President, Workforce Management (WFM) Transformation is a global leadership role responsible for driving the strategic transformation, modernization, and continuous improvement of SSG’s Workforce Management organization across APAC, North America and LATAM. This role will lea

Are you a skilled and experienced driver with a commitment to safety and customer service? Support Services Group is currently looking for a Company Driver! About the Role: Safely and efficiently transport our employees Provide a high level of customer service to passengers. Maintain the cleanliness

We are looking for an HR Associate who is passionate about fostering a positive workplace culture and ensuring employee satisfaction. If you are ready to significantly impact employee engagement, performance, and well-being, this is the opportunity you've been waiting for! What You Will Do: Actively

Team Manager Job Summary We are looking for an experienced Team Manager to lead and manage teams supporting multiple international accounts and campaigns. The ideal candidate has strong BPO operations experience, excellent people-management skills, and a proven ability to adapt to different client r

Job Summary: The Team Manager, Collections is a key member of the Support Services Group, responsible for leading and motivating a team of Collection Specialists to ensure timely and effective recovery of outstanding receivables. This role will oversee all aspects of the collection process, ensuring

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. Evaluate adh

Position Summary The HR Business Partner (HRBP) serves as a strategic and operational partner to site leadership, supporting business objectives through effective site management, employee relations, performance management, and compliance. The HRBP provides hands-on HR support in a fast-paced BPO en

Role Summary This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to apply and develop learning strategies to build innovative, engaging, and interactive content for our Client Programs. Course deliverables include eLearning, virtual class content

Role Summary We are looking for a Recruitment Specialist to join our Human Resources team and support the company’s internal corporate hiring needs. The successful candidate will be responsible for sourcing and screening candidates, coordinating interviews, managing recruitment activities, and ensur

We are seeking an experienced Quality Assurance (QA) Manager to lead our quality initiatives and drive service excellence in our operations. This role is responsible for, but not limited to developing and implementing QA strategies, monitoring performance metrics, and ensuring compliance with compan

POSITION SUMMARY The Supply Chain Coordinator plays a key role in supporting the hardware supply chain lifecycle, from procurement to delivery to replenishment. This role ensures accurate PO/TO creation, inventory management, and hardware component flow across multiple locations. The ideal candidate

ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system Provide first-level support for all IT - hardware, software, applications and network issues. Diagnose and troubleshoot a variety of hardware and software is

Role Summary We are seeking a highly motivated and detail-oriented Leadership Development Coordinator to play a pivotal role in fostering the growth and development of our call center leadership employees. This position requires a dynamic individual with a passion for Operational Leadership Developm

About the PositionTransform data into actionable insights! We're looking for a Business Intelligence Analyst / Developer to build and maintain end-to-end BI solutions using the Microsoft data stack. You'll work closely with Operations, QA, and Workforce Management to create dashboards, automate repo

We're looking for a detail-oriented and results-driven Dialer Supervisor to oversee the day-to-day performance of our dialer operations, support outbound campaigns, and ensure optimal system performance. If you're passionate about operational excellence, data-driven decision-making, and coaching tea