Customer Quality Engineer

China·Shanghaimid

EngineeringQuality Engineer

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Quick Summary

Key Responsibilities

Driving alignment within business units to meet quality requirements for products, processes and services Acting as the primary quality representative,

Technical Tools

EngineeringQuality Engineer

Responsibilities

~1 min read

→Driving alignment within business units to meet quality requirements for products, processes and services
→Acting as the primary quality representative, beginning with new process development and continuing from new product development through product end-of-life
→Acting as the focal point for customer returns and customer communication for quality related issues
→Being the Team Leader for a multi-discipline team to solve customer issues
→Driving successful new product ramps that would achieve quality and reliability goals
→Identifying systematic issues and driving continuous improvement across the business units
→Balancing business unit customer satisfaction indices and customer quality indices
→Some domestic or international travel may be required to support customer engagements

Requirements

~1 min read

Bachlors degree in Electrical Engineering, Physics or related engineering fields of study
XX years' experience working in a semiconductor environment

Strong verbal and written communication skills
Demonstrated strong analytical and problem solving skills
Ability to work in teams and collaborate effectively with people in different functions
Ability to take the initiative and drive for results
Strong time management skills that enable on-time project delivery
Ability to work effectively in an interrupt-driven, fast-paced and rapidly changing environment
Demonstrated ability to build strong, influential relationships
Exceptional customer interface and problem solving skills
Ability to interface and build relationships with customers and internal TI functions – both in the business and in the fab
Ability to manage customer expectations, and drive for results within TI to ensure that customer expectations are met
Have a passion for meeting customer needs and be able to influence without direct authority