B-CPT-11640 Bilingual Administrative & Operations Coordinator Virtual Assistant

• →Monitor company emails, calls, messages, and incoming service inquiries
• →Follow up with prospective customers and gather information through intake forms
• →Respond to routine client questions and return outstanding calls
• →Conduct client service check-ins and gather feedback
• →Follow up on outstanding invoices and payment-related inquiries as directed

• Coordinate employee and subcontractor schedules and communicate updates
• Maintain accurate client, job, scheduling, and communication records in Jobber
• Track outstanding service requests, appointments, and operational follow-ups
• Review completed jobs for required photos, notes, time entries, and documentation
• Flag incomplete job records, scheduling conflicts, or unresolved service issues
• Onboard vendors and subcontractors into Jobber

• Research, contact, and help qualify prospective subcontractors and service partners
• Gather insurance, licensing, availability, service-area, and pricing information
• Assist with onboarding approved subcontractors into Jobber and other systems
• Communicate job requirements and coordinate routine vendor follow-ups
• Maintain organized subcontractor information and outstanding documentation

• Organize Google Drive files, spreadsheets, and operational documentation
• Assist with routine invoicing, payment tracking, and administrative tasks as trained
• Help develop and maintain SOPs, checklists, and recurring workflows
• Identify administrative gaps and recommend practical process improvements
• Provide concise updates on completed tasks, outstanding items, and matters requiring leadership attention

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Professional fluency in spoken and written English and Spanish required
• Strong customer-service and professional phone communication experience required
• Administrative or operations-coordination experience required
• CRM and scheduling-system experience required
• Strong Google Workspace skills required
• Jobber or comparable field-service software experience preferred
• Cleaning, construction, facility services, or home-services experience a plus
• Vendor or subcontractor coordination experience preferred
• Invoicing or accounts-receivable follow-up experience is a plus
• SOP and process-documentation experience preferred

• Contracted Hours per Week: 10 Hours (Hours may increase based on performance and workload)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Split shift, working from 9:00–10:00 AM and 4:00–5:00 PM PST, with flexibility for a midday shift if necessary.

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week (Hours may increase based on performance and workload)
• Daily Working Time: Split shift, working from 9:00–10:00 AM and 4:00–5:00 PM PST, with flexibility for a midday shift if necessary.
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: Fluent English and Spanish Required
• ACCENT PREFERENCE: Level A-B (Native or near-native English accent required)
• REGION PREFERENCES: Nearshore