Training Operations Manager

• →Develop and implement enterprise training strategies and learning solutions aligned with organizational goals, operational priorities, workforce needs, and continuous improvement initiatives.
• →Partner with Operations, Supply Chain, Engineering, Technology, Human Resources, Safety, Recruiting, People Analytics, Workforce Planning, and other business leaders to identify performance and skill gaps and implement learning solutions supporting business objectives.
• →Analyze workforce planning data, staffing forecasts, labor demand, workforce capacity, productivity trends, operational KPIs, and other performance measures to identify organizational needs and recommend targeted learning and workforce solutions.
• →Lead the development, implementation, and ongoing maintenance of training programs supporting warehouse operations, distribution center processes, logistics functions, warehouse management systems, labor management systems, and operational technology.
• →Develop learning solutions supporting WMS/LMS implementations and upgrades, engineered labor standards, workforce productivity, operational performance management, process changes, and user adoption.
• →Apply subject matter expertise in distribution center operations, including receiving, put away, replenishment, selection, packing, shipping, inventory control, returns processing, and quality assurance, to develop effective operational learning solutions.
• →Design scalable instructor-led, virtual, digital, blended, and performance-based learning solutions using adult learning principles and instructional design best practices.
• →Facilitate learning experiences for audiences ranging from frontline teammates and operational leaders to senior leadership, promoting knowledge retention, behavior change, and application in the work environment.
• →Lead enterprise training and workforce development projects from needs assessment through implementation and sustainment, including management of project timelines, deliverables, resources, budgets, stakeholder expectations, and business outcomes.
• →Support operational transformations, technology implementations, and process improvement initiatives by aligning learning strategies with operational goals and influencing stakeholders across the organization.
• →Evaluate training effectiveness using learner, operational, workforce, and business performance data; communicate results and continuously improve learning solutions based on measurable outcomes.
• →Lead, coach, develop, and manage the performance of trainers and instructional designers while partnering with field training resources and operational leaders to ensure consistent and sustainable program execution.
• →Perform other duties as assigned.

• Bachelor’s degree in Business, Supply Chain, Operations Management, Human Resources, Industrial Engineering, or related field. 
• Six or more years of progressive experience in training, learning and development, warehouse operations, supply chain, logistics, or distribution center environments. Five years of experience designing and delivering operational training programs. 
• Demonstrated expertise with warehouse management and labor management systems. 
  Strong understanding of Labor Management Systems (LMS) engineered labor standards, and workforce productivity methodologies. 

• Experience developing, analyzing, and interpreting workforce planning metrics, staffing forecasts, workforce capacity indicators, and operational data to drive learning strategies and support business decision-making. 

   

   

• Master's degree in Organizational Development, Training, Business Administration, Supply Chain, or related field preferred.
• Proven track record developing curriculum that delivers measurable business performance improvements. 
• Experience managing enterprise-level learning initiatives and cross-functional projects. 
• Outstanding facilitation, presentation, and public speaking skills. 
• Exceptional written and verbal communication skills. 
• Ability to operate effectively in ambiguous and rapidly changing business environments. 
• Strong stakeholder management and influencing capabilities. 
• Knowledge of learning technologies, LMS platforms, and digital learning solutions. 
• Exceptional ability to publicly speak Deep expertise in Manhattan Active Warehouse Management System (WMS/LMS) to support system implementations, upgrades, process changes, and user adoption initiatives. 
• Experience supporting large-scale distribution networks or multi-site warehouse operations. 

• Professional certifications such as:  Certified Professional in Talent Development (CPTD), Associate 

  Professional in Talent Development (APTD), Project Management Professional (PMP), Lean Six Sigma Green Belt or Black Belt, Prosci Change Management Certification.

   

• Experience supporting WMS/LMS implementations, major systems upgrades, or organizational transformations. 

• Will be required to work in a combination of office, distribution center, and virtual environments depending on business needs. 
• Requires standing and facilitating training sessions for extended periods. 
• Occasional evenings, weekends, overnight, and off-shift work may be required to support operational schedules. 
• Must be able to observe operational processes and work environments to assess performance and training needs. 
• Regular use of computers, training technologies, Learning Management Systems, and collaboration platforms. 
• May be exposed to varying environmental conditions, warehouse equipment, noise levels, and safety requirements while supporting operational facilities. 
• Travel – 40%

• Teamwork oriented 
• Organized 
• Problem solver 
• Detailed

Our roadmap. Our story.  
We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.  

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.  

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/