Lead Reemployment Coordinator - Central

THIS POSTING IS FOR EXISTING TWC EMPLOYEES ONLY

WHO WE ARE:
The Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St., Austin, TX in the Reemployment Services and Eligibility Assessment (RESEA) department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
You are a collaborative, agile, results-oriented self-starter who thrives in a fast-paced, dynamic environment where priorities can shift rapidly. You have a natural bias for action, a high degree of intellectual curiosity, and the confidence to operate with substantial autonomy, taking broad concepts or ambiguous initiatives with minimal direction and driving them to successful execution.
You excel at juggling competing priorities under tight, short turnarounds without losing sight of quality or compliance. A deep collaborator and skilled communicator, you know how to build trust across diverse teams, dig deep into complex operational and data discrepancies, and translate technical policies into clear, actionable frontline solutions. 

WHAT YOU WILL DO: 
Lead Reemployment Coordinator (Program Specialist V) performs advanced (senior-level) consultative services and technical assistance work. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
- Plan, prioritize, and perform a variety of technical training, program assessment, and administrative activities for the RESEA program. 
- Develop and implement procedures, standards, and guidelines for training sessions, customer touchpoints, and observations. 
- Lead, prepare, plan, and conduct webinars, trainings, and site visits.
- Develop review and submit comprehensive site visit reports for assigned area and coordinators.
- Study program operations and problems; prepare reports of findings and recommendations.
- Collaborate with data analyst and Unemployment Insurance (UI) staff to identify trends and resolve technical issues.
- Assist with training staff on department operations, program operations and policies, and team responsibilities.
- Perform other duties as assigned.

YOU QUALIFY WITH:
- Two years and six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
- Relevant academic credits may be applied toward experience qualifications for this position. 
- Six months of full-time in-service TWC experience classified as a Program Specialist IV or Program Supervisor IV with regular status will satisfy the minimum qualifications.

YOU ARE A GREAT FIT WITH:
- Bachelor’s degree from an accredited four-year college or university
- Knowledge of RESEA, workforce, or UI program services and policies
- Advanced proficiency with WorkInTexas.com, Microsoft Word, and PowerPoint
- Exceptional communication and writing skills
- Outstanding organizational skills, initiative, and work ethic
- Great listening skills and respectful telephone etiquette
- Bilingual (English/Spanish)

YOU GAIN: 
- A Family Friendly Certified Workplace
- Competitive salary: $5,566.05 - $5,844.35/month (Depending on experience)
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits 

Duty involves up to 25% travel within the state of Texas.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf 

HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.