USAFA_Express_Shift Manager_Schedule Posted Below | $20.60 p/hr

***MUST BE 21 AND HAVE OPEN AVAILABILITY***
As a Supervisor in the Express, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.  You will quickly respond to and de-escalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world. 

So, what can you expect as a Supervisor at the USAFA Express for the Exchange?

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous retail supervisory experience preferred
• Gas experience preferred

One year of retail experience in retail store operations within the last two years is required.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. USAFA EXPRESS SHIFT MANAGER
***MUST BE 21***
SCHEDULE: MUST BE AVAILABLE / OPEN TO WORK ALL SHIFTS TO INCLUDE WEEKENDS AND HOLIDAYS
SCHEDULE SUBJECT TO CHANGE WITH PRIOR NOTICE DUE TO OPEATIONAL NEEDS OF THE FACILITY.

Assists in planning, managing and directing retail store operations.
Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory.
Evaluates and enhances customer service and customer satisfaction.
Supervises, trains, develops and schedules associates for current positions and future growth.
Maintains compliance, as applicable, in loss prevention, accounting, money transfers, internal controls, environmental issues and EPA/environmental agencies/organizations policies, procedures, rules and regulations.
Performs other duties as assigned.

Extended Duty Hours / Varying Work Schedules
Shift Work 24/7 365 days/year
Fuel Management Compliance within 3 months of assuming position