Market Operations Manager

As we expand our capacity to support more family caregivers at scale, we’re growing the teams that support this work. We're looking for a high-agency operator to join us as a Market Operations Manager supporting the launch and growth of the Phoenix market delivering care at home to some of the most at-need populations. Reporting to the Regional General Manager, you will not only lead the day to day operations for your market, but will align operations to ensure the care we deliver meets the quality targets our health plan partners hold us to. Highly cross-functional, you will partner with clinical teams, central operations, health plan strategy, product and people to continuously drive programmatic excellence.

A true player-coach, you are equally comfortable supporting a team and driving accountability as you are rolling up your sleeves. Data-driven and systems-minded, you are skilled at understanding the interdependencies that exist in complex healthcare delivery environments, and can identify and address the root cause for any discrepancies. Well versed in quality metrics, you are able to connect the dots between the care we provide and the value we deliver to our health plan partners.

If you have a passion for identifying solutions and optimizing how the work is done, find energy working across diverse teams that are working toward a common goal, and are excited by the opportunity to build the playbook in a growing market, all while transforming care at home for vulnerable populations, we’d love to hear from you!

This is a Full-Time in-office opportunity based in Phoenix, AZ

• 5+ years of operational leadership experience scaling initiatives in high-growth healthcare settings; with experience in a regional/market scoped role. Significant preference for direct home health experience.

• Demonstrated success leading customer/patient facing teams, balancing empathetic leadership with uncompromising standards.

• Solid understanding of home care operations and compliance, healthcare quality metrics, including HEDIS, alongside operational levers required to move them.

• Proven history of uncovering performance gaps, pinpointing root causes, and implementing scalable solutions from concept to execution.

• Data-driven approach to decision-making, process optimization, and team guidance.

• Understanding of key financial drivers such as unit economics, budgets, and margin optimization; direct P&L exposure preferred.

• Exceptional communication skills with an ability to align cross-functional teams, clinical leads, field staff, and executive stakeholders.

• Low ego, high emotional intelligence, and a deep commitment to transforming care for vulnerable populations.

• Based in or open to permanent relocation to Phoenix, AZ.

• Prior experience navigating Medicaid or D-SNP programs is a plus.