Head of Service Management

Ebeneexecutive

OperationsManagement

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Overview

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise,

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OperationsManagement

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

The job holder is responsible for the country Technology Operations based on the Information Technology Infrastructure Library (ITIL) service management framework. This includes management of
- the local service desk with the aim of ensuring the availability of all technology services as per agreed service level agreements.
- management of all locally hosted services including monitoring of day-to-day availability, upgrades and maintenance of all application components, supplier management as well as compliance with all relevant technology and cyber security standards.
As owner of the Technology operations, the job holder is the main point of contact for any technology issues and has the responsibility of coordination with all concerned support parties, suppliers, internal stakeholders as well as central support teams to ensure timely resolution of issues and minimal impact to the business and to customers.