Islamic Banking Operations Specialist

Job Summary

• Support the day-to-day execution of Islamic Banking operational activities.
• Monitor operational processes to ensure efficiency, accuracy, and service delivery standards are maintained.
• Investigate operational issues, incidents, and process failures and coordinate remediation actions.
• Maintain operational procedures, process maps, and standard operating documents.
• Support implementation of operational improvements and process automation initiatives.

• Support the implementation and monitoring of Shari'ah governance requirements across operational processes.
• Monitor adherence to approved product structures and operational executions.
• Assist with tracking Shari'ah Supervisory Committee actions and implementation requirements.
• Support the identification, escalation, and remediation of potential Shari'ah non-compliance events.
• Maintain evidence and documentation required for governance and assurance reviews.

• Perform first-line operational control activities.
• Monitor key operational risk indicators and control effectiveness.
• Support Risk, Compliance, Internal Audit, and Assurance review engagements.
• Track audit findings, management actions, and remediation activities until closure.
• Maintain accurate risk and control documentation

• Produce and analyse operational management reports.
• Support preparation of monthly operational dashboards and governance packs.
• Track service levels, volumes, incidents, customer complaints, and operational performance metrics.
• Maintain data quality and accuracy of operational reporting.

• Support operational readiness activities for new products, enhancements, and regulatory changes.
• Participate in testing, implementation, and change management activities.
• Assist with business requirements gathering and process impact assessments.
• Coordinate operational sign-offs and readiness milestones.

• Build effective working relationships with Product, Technology, Operations, Risk, Compliance, Finance, and Governance teams.
• Coordinate operational activities with internal and external stakeholders.
• Support engagements with auditors, service providers, and governance forums.

• Bachelor's Degree in Commerce, Finance, Banking, Accounting, Business Management, Risk Management, or related field.

• Islamic Banking or Islamic Finance qualification.
• Risk Management qualification.
• Project Management certification

• 3-5 years banking operations experience.
• Experience within a regulated banking or financial services environment.
• Experience supporting governance, risk, audit, or compliance activities.
• Experience producing management information and operational reporting.

• Islamic Banking experience.
• Experience supporting operational change initiatives and project implementation.

• Banking operations knowledge.
• Islamic banking and Shari'ah principles.
• Operational risk and control management.
• Governance and compliance monitoring.
• Reporting and data analysis.
• Process improvement methodologies.

• Attention to detail.
• Analytical thinking.
• Problem solving.
• Stakeholder management.
• Planning and organising.
• Accountability.
• Continuous improvement mindset.

• Islamic Banking Executive
• Islamic Banking Shari'ah and Product team
• Product Teams
• Operations Teams
• Risk and Compliance
• Internal Audit
• Management Assurance 
• Finance
• Technology and Digital

• External Auditors
• Service Providers
• Regulatory Stakeholders (where required)

Education

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised