Service Now SAM Developer

Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.

ABSC has an exciting opening for you as our ServiceNow SAM Developer supporting the Air Force National Capital Region (AFNCR) IT Services-2 (ITS-2) program.

In this role, you will join a Strategic Operations Project Team supporting the transition of the Air Force District of Washington (AFDW) from BMC Helix to ServiceNow. You will play a critical role in modernizing IT Service Management (ITSM) capabilities for AFDW and the Department of the Air Force (DAF), developing scalable solutions that improve IT asset management, automate enterprise workflows, and strengthen mission readiness.

Working closely with technical architects, IT asset managers, and Government stakeholders, you will design, configure, develop, and deploy ServiceNow applications, integrations, and automated workflows. Your expertise in ServiceNow Software Asset Management (SAM), platform engineering, and enterprise integrations will help transform legacy IT processes into secure, efficient, and user-focused solutions.

• →Build, configure, and maintain ServiceNow Software Asset Management Professional (SAM Pro), SaaS Management, and related Hardware Asset Management Professional (HAM Pro) integrations.
• →Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation processes to support software compliance and optimization.
• →Design and implement end-to-end software asset lifecycle automation, including software requests, allocation, reclamation, renewals, and retirement using Flow Designer, Workflow Editor, and Scoped Applications.
• →Design, develop, test, debug, document, and deploy scalable ServiceNow applications, workflows, and platform enhancements.
• →Develop and maintain Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets in accordance with enterprise coding standards.
• →Optimize ServiceNow data models, Configuration Management Database (CMDB) relationships, and asset management schemas to ensure data integrity and performance.
• →Develop and maintain system integrations using REST/SOAP APIs, IntegrationHub, and ServiceNow integration capabilities.
• →Configure and execute data imports, transform maps, and scheduled jobs to synchronize information from third-party discovery tools, vendor portals, and procurement systems.
• →Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reporting capabilities.
• →Prepare technical design specifications and manage update sets and scoped application deployments across development, testing, and production environments.
• →Conduct unit testing, troubleshoot and resolve defects, and support ServiceNow platform upgrades, patching, and Automated Test Framework (ATF) validations.
• →Explore and implement emerging ServiceNow capabilities, including Now Assist and AI agents, to enhance asset management operations and user self-service.
• →Collaborate with IT Asset Managers, Procurement teams, ITIL process owners, and other stakeholders to translate business requirements and licensing rules into technical solutions.
• →Develop technical architecture documentation, administrative runbooks, and user-facing knowledge articles to support ongoing operations and knowledge transfer.
• →Provide technical guidance, mentoring, and onboarding support to fellow team members.

• →Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field with 8+ years of relevant experience, or a Master's degree with 6+ years of relevant experience. Additional years of relevant experience may be accepted in lieu of a degree.
• →At least 4 years of hands-on ServiceNow development and scripting experience, including JavaScript, Glide APIs, HTML, and XML.
• →Strong proficiency in ServiceNow Flow Designer, IntegrationHub, and API-based integrations.
• →ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD) certification required.
• →Strong technical expertise in ServiceNow IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM).
• →Experience with ServiceNow IT Operations Management (ITOM), including CMDB, Discovery, and Service Mapping.
• →Proven experience supporting large-scale ServiceNow implementations, platform governance, and enterprise development standards.
• →Demonstrated ability to design, configure, develop, and deploy ServiceNow workflows, custom applications, and system integrations.
• →Strong troubleshooting, analytical, technical documentation, and communication skills.
• →Ability to collaborate effectively with technical teams, business stakeholders, and Government customers.

• Master's degree in Information Technology or a related discipline.
• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Certified Implementation Specialist (CIS) certification in ITSM.
• ITIL v4 Foundation certification.
• Experience with BMC Helix or BMC Remedy.
• Experience migrating enterprise ITSM platforms from BMC Helix or Remedy to ServiceNow.
• Experience supporting Department of Defense (DoD), Department of the Air Force (DAF), or other Federal Government IT environments.
• Familiarity with ServiceNow Now Assist, AI agents, and intelligent workflow automation.

ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ missions, driving innovation, agility, and security across all mission areas.