ServiceNow Architect

Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.

ABSC has an exciting opening for you as our ServiceNow Architect supporting the Air Force National Capital Region (AFNCR) IT Services-2 (ITS-2) program.

In this role, you will join a Strategic Operations Project Team leading the transition of the Air Force District of Washington (AFDW) from BMC Helix to ServiceNow. As the technical authority for the ServiceNow platform, you will play a pivotal role in modernizing IT Service Management (ITSM) capabilities across AFDW and the Department of the Air Force (DAF), transforming legacy IT operations into a secure, automated, and scalable enterprise service delivery environment.

Working closely with Government stakeholders, business leaders, and technical development teams, you will design, architect, and govern enterprise ServiceNow solutions that streamline IT operations, accelerate capability delivery, and strengthen mission readiness. Your expertise in ServiceNow platform architecture, ITIL process automation, enterprise integrations, and security will directly support the modernization of critical IT infrastructure and services across the DAF.

• →Serve as the technical authority for ServiceNow platform architecture, establishing and maintaining scalable, secure, and enterprise-aligned solutions that support AFDW and DAF operational requirements.
• →Lead the architecture, design, engineering, configuration, and implementation of ServiceNow solutions supporting enterprise IT Service Management (ITSM) modernization.
• →Design and implement ServiceNow capabilities to automate Information Technology Infrastructure Library (ITIL) processes, including Service Request, Incident, Problem, Change, and Configuration Management.
• →Develop and govern ServiceNow platform architecture, including security controls, data models, integrations, application design, and enterprise development standards.
• →Architect and implement ServiceNow solutions that replace legacy BMC Helix processes while improving service delivery, automation, operational efficiency, and user experience.
• →Design and optimize ServiceNow Common Service Data Model (CSDM), Configuration Management Database (CMDB) relationships, table structures, and data mappings to ensure scalability, integrity, and performance.
• →Architect API frameworks and enterprise integrations to enable secure, efficient data exchange between ServiceNow and external systems, applications, and data sources.
• →Provide architectural oversight and technical guidance for ServiceNow development, configuration, scripting, integrations, and deployment activities.
• →Establish and enforce ServiceNow platform governance, development standards, security architecture, and configuration management best practices.
• →Lead technical design reviews, requirements sessions, and solution architecture discussions to ensure platform capabilities align with Government mission and business objectives.
• →Collaborate with business and IT stakeholders to gather, evaluate, and translate operational requirements into ServiceNow technical specifications and architectural solutions.
• →Provide technical leadership and direction to distributed development teams, ensuring solutions are delivered in accordance with established architecture and enterprise standards.
• →Support the design, development, testing, debugging, documentation, deployment, and ongoing maintenance of ServiceNow platform solutions.
• →Oversee technical documentation, change management, and migration of ServiceNow enhancements across development, testing, and production environments.
• →Evaluate and incorporate ServiceNow AI capabilities, including Now Assist and AI agents, to improve workflow automation, service delivery, and enterprise operational efficiency.
• →Ensure ServiceNow architecture supports applicable security, regulatory, and compliance requirements within the Department of Defense (DoD) environment.
• →Partner with Government leadership, technical teams, and business stakeholders to establish a sustainable ServiceNow architecture that supports long-term platform growth and modernization.

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field with 8+ years of relevant experience, or a Master's degree with 6+ years of relevant experience. Additional years of relevant experience may be accepted in lieu of a degree.
• Active DoD Secret security clearance or higher required.
• Strong background in ServiceNow platform development, enterprise architecture, and the design and implementation of ServiceNow security architecture.
• Experience architecting and implementing enterprise ServiceNow solutions in cloud-hosted environments.
• Experience with ServiceNow ITSM modules, including Service Request, Incident, Problem, Change, and Configuration Management.
• Demonstrated expertise in ServiceNow platform engineering, ITIL process automation, and security and regulatory requirements.
• Experience designing and implementing ServiceNow Common Service Data Model (CSDM) frameworks, database mappings, and Configuration Management Database (CMDB) structures.
• Strong experience designing Application Programming Interface (API) frameworks and enterprise integrations to securely exchange data between ServiceNow and external systems.
• Demonstrated experience optimizing ServiceNow data models, table structures, and platform performance.
• Knowledge of ServiceNow AI capabilities, including Now Assist and AI agents, and their application to enterprise workflow automation.
• Proven experience supporting large-scale ServiceNow implementations, platform governance, and enterprise architecture standards.
• Experience leading technical design reviews, translating business requirements into architectural solutions, and guiding distributed development teams.
• Strong understanding of enterprise security architecture, access controls, and platform governance.
• Excellent verbal and written communication skills, with the ability to engage Government customers, business stakeholders, and technical teams at both strategic and operational levels.
• Ability to provide technical leadership, establish architectural direction, and ensure ServiceNow solutions align with enterprise and mission requirements.

• Master's degree in Information Technology or a related discipline.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist (CIS) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• ITIL v4 Foundation certification.
• Enterprise Architecture or advanced ServiceNow certifications.
• Experience with BMC Helix or BMC Remedy.
• Experience leading enterprise ITSM migrations from BMC Helix or Remedy to ServiceNow.
• Experience supporting Department of Defense (DoD), Department of the Air Force (DAF), or other Federal Government IT environments.
• Experience implementing ServiceNow Now Assist, AI agents, and intelligent workflow automation in enterprise environments.

ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ missions, driving innovation, agility, and security across all mission areas.