I&P GN - SC&E – Senior Manager-Service Management -Connected Sevice

senior

OperationsManagement

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Quick Summary

Overview

We are looking for a high-impact Senior Manager with a strong owner mindset, executive presence, and deep Service Management expertise.

Technical Tools

OperationsManagement

We are looking for a high-impact Senior Manager with a strong owner mindset, executive presence, and deep Service Management expertise. The role partners with client and internal leadership to shape and deliver enterprise-scale transformations across aftermarket service strategy, operations, data, digital platforms, AI, connected assets, and service supply chains.

The Senior Manager provides executive-level advisory, leads complex programs and pursuits, develops Managers and broader teams, and helps grow the Service Management business.

Responsibilities

~1 min read

→Own and shape complex service-management transformation programs from strategy and value case through operating model, process, data, technology, implementation, and benefits realization.
→Advise senior client executives on service growth, customer experience, asset uptime, cost-to-serve, workforce productivity, working capital, resilience, and digitally enabled operating models.
→Lead multi-workstream and cross-functional teams across service strategy, field service, maintenance, connected assets, warranty, installed base, spare parts, repair, returns, and service supply chain.
→Define transformation roadmaps, enterprise capability architectures, governance, KPI frameworks, investment cases, and phased delivery plans.
→Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, digital twin, AI, and control-tower ecosystems, ensuring business outcomes remain central.
→Build trusted client relationships, create executive consensus, navigate ambiguity, and resolve critical delivery, commercial, and stakeholder issues.
→Lead sales origination, qualification, solutioning, RFPs, proposals, estimations, deal shaping, and executive pitches for service-management opportunities.
→Develop market-facing offerings, reusable assets, accelerators, alliance propositions, thought leadership, and industry-specific points of view.
→Lead Managers, Consultants, and Analysts with accountability for staffing, coaching, performance support, capability building, and team engagement.
→Oversee engagement economics, delivery quality, risk, contractual commitments, and value realization while identifying follow-on opportunities.

Aftermarket / Aftersales Service Strategy
Service Operations
Field Service Management
Enterprise Asset Management (EAM)
Maintenance
Connected Assets
Warranty
Installed Base Management
Spare Parts
Repair & Returns
Service Supply Chain
Customer Experience
Service Growth & Cost-to-Serve Optimization

Operating Model Design
Process Transformation
Data & Digital Transformation
ERP
EAM
FSM
CRM
PLM
IoT / Connected Assets
Analytics
Digital Twin
Artificial Intelligence (AI)
Planning
Control Towers
Enterprise Capability Architecture
Governance & KPI Frameworks

Executive Advisory
Program & Portfolio Leadership
Cross-functional Team Leadership
Stakeholder Management
Executive Communication
Client Relationship Management
Change & Transformation Leadership
Coaching & Talent Development
Team Engagement
Ambiguity Management

Sales Origination
Opportunity Qualification
Solutioning
RFP / Proposal Development
Deal Shaping
Estimation
Executive Pitching
Offering Development
Alliance Development
Thought Leadership
Value Realization
Engagement Economics
Risk & Contract Management

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.