Learning Operations Associate Manager

Accenture LearnVantage helps clients reskill and upskill their people in technology, data, and AI so they can reinvent their organizations and capture greater business value in the AI economy. Backed by a $1 billion investment over three years and the acquisition of Udacity, LearnVantage brings together tailored learning programs, predesigned technology academies, ecosystem certification services, and managed services for a client’s own learning capabilities, delivered alongside partners including AWS, Google Cloud, and Microsoft. Example: Technology only delivers value when people know how to use it. LearnVantage pairs AI-curated assessment and content with deep industry expertise to help clients close skills gaps at speed and scale.

Within LearnVantage, our B2B Customer Growth Strategy team helps high-tech organizations grow their most strategic customer relationships — pinpointing where growth is stalling, aligning commercial teams around priority customers and buying groups, and accelerating revenue.

To learn more about Accenture LearnVantage, please visit our site. 

A commercially minded growth strategy consultant with a track record of leading engagements and teams, ready to help public sector and academic organizations turn customer/student/constituent insight into measurable revenue impact. You own senior client relationships and act as a trusted advisor at the senior leadership/C-suite level, diagnosing where growth is stalling and shaping the agenda for revenue acceleration. You are equally comfortable behind the scenes analyzing potential solutions and in front of clients — structuring the problem, then aligning leadership around a path forward — and you turn insight into action, and action into measurable revenue growth. Example: A commercially minded growth strategy consultant who leads engagements and teams, owns senior client relationships, and turns customer insight into measurable revenue impact for High-Tech clients.

• Build customer growth strategy solutions that transform and augment clients’ impact, as well as commercial and revenue growth

• Design, set-up, and test prototype and production customer growth strategy solutions and ensure that all the pieces work together seamlessly

• Work with the project team, team leaders, project delivery leads, and client stakeholders to create stand-out skilling and re-skilling program offerings powered by customer insight and commercial analytics

• Develop strong relationships with clients and gain the trust of key advisors

• Make the business case for LearnVantage solutions recommended to the client

• Support and lead Accenture sales efforts related to skilling programs in academia and government.

• Continue to learn and develop your technical customer growth strategy and business expertise
• Travel of up to 5% may be required for this role.  The amount of travel will vary depending on business need and client requirements.

• Minimum 3 years of experience in learning operations, training administration, program coordination, or event coordination

• Minimum of 1 end-to-end customer growth or commercial transformation engagement implementation, including hands-on design and configuration

• Minimum of 6 years of commercial strategy experience and configuration expertise in customer growth strategy including but not limited to:
  • Identifying and quantifying growth opportunities, revenue-at-risk and customer value pools across strategic accounts; conducting customer, market, competitive and commercial analysis; developing growth strategies, business cases and transformation roadmaps; designing customer growth operating models that align sales, marketing, service and partner teams; and facilitating executive workshops and senior stakeholder sessions.
  • Demonstrable sector depth in High-Tech.
• You have external client-facing consulting experience