Fast Lane Program Manager - Six Flags Knott's Berry Farm

• Serve as a primary liaison between accesso and Six Flags leadership, maintaining strong working relationships and coordinating operational priorities, updates, and guest experience initiatives. 
• Lead and support training on virtual queuing systems, sales strategies, guest service standards, and operational best practices. 
• Monitor virtual queues, engage with guests, address operational challenges, and ensure the smooth delivery of services throughout the park. 
• Partner with marketing and park teams to develop and execute promotional initiatives that increase product awareness, guest engagement, and in-park revenue. 
• Maintain accurate, up-to-date information across Six Flags and accesso virtual queuing websites and mobile applications. 
• Analyze operational metrics, sales performance, and guest feedback to identify opportunities for improvement, resolve issues, and enhance efficiency. 
• Collaborate with park leadership to support staffing needs, coordinate coverage, and maintain consistent operational standards. 
• Provide first-line technical support, troubleshoot hardware and system issues, and maintain accurate hardware inventory. 
• Support system upgrades, new feature launches, and virtual queuing enhancements to improve reliability and the overall guest experience. 
• Manage escalated guest concerns, including refunds and compensation requests, ensuring timely, professional resolutions in accordance with company and client policies. 
• Perform other duties as needed to support business objectives and park operations. 

 What you bring to the role: 

• Minimum of two (2) years of management experience in the amusement/theme park or operations management industry. 
• Demonstrated leadership, communication, and team management skills. Strong organizational, analytical, and problem-solving abilities.  
• Comfort working with technology systems, troubleshooting basic technical issues, and managing hardware. 
• A strong commitment to guest satisfaction, operational excellence, and relationship building. 
• Flexibility to work weekends, holidays, special events, and extended hours as operational needs require. 
• Ability to work onsite at the assigned Six Flags location and adapt to changing operational demands. 
• This role involves physical activity such as bending, lifting, climbing and walking, with the ability to stand or move for extended periods of time, and lift items up to 25 pounds . 

⭐️  Bonus points if you have:  

• Theme park/attractions industry experience  

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.