B2B Sales & Operations Specialist (On Site)

As a Sales & Operations Specialist, you will develop and continuously improve customer success journeys while providing hands-on support to seven Outside Sales Representatives (OSRs) throughout the solution-selling process. The role coordinates cross-functional resources, addresses customer and field needs, and uses customer engagement, pipeline, and sales insights to help OSRs prioritize opportunities, improve execution, and drive sales growth.

• →Sales Planning and Decision Support - Turn territory, customer, pipeline, and chain performance data into prioritized recommendations that help OSRs and sales leadership identify opportunities, determine where to focus, and advance customer growth
• →Cross-Functional Coordination and OSR Enablement - Support seven OSRs throughout the solution-selling process by clarifying ownership, coordinating resources and follow-through, and moving non-routine customer and field issues to resolution across internal support teams, vendors, and the merchant team
• →Sales Performance Insights - Monitor OSR results and pipeline health, investigate material gaps, and recommend actions that help protect revenue, improve customer engagement, and increase sales effectiveness
• →CRM, Pipeline, and Forecasting Effectiveness - Maintain clear CRM and forecasting practices, resolve non-routine data issues, and recommend improvements that strengthen sales visibility, accuracy, field adoption, and opportunity management
• →Process Improvement and Operational Scaling - Identify workflow bottlenecks and recurring field needs, recommend practical solutions, and coordinate approved changes that improve the consistency, efficiency, and capacity of the seven-OSR team

You enjoy supporting sales, learning about products, and finding solutions that help customers and the team succeed. You are organized, collaborative, and eager to grow your skills while solving problems, improving how work gets done, and helping the sales team win.

• A minimum of 2 years of experience in sales operations, business operations, sales enablement, or commercial analytics, including experience analyzing business issues, supporting sales processes, and recommending practical improvements.
• Ability to communicate complex findings clearly, present decision options, facilitate cross-functional discussions, and influence stakeholders toward resolution without direct authority.
• Experience working with CRM, pipeline, forecasting, territory-planning, account-planning, reporting, or sales-program processes and identifying practical opportunities to improve them.
• Strong analytical judgment, including the ability to define non-routine issues, evaluate alternatives and business impact, develop well-supported recommendations, and recognize when leadership approval is required.
• Strong working proficiency with CRM platforms, sales reporting and forecasting tools, Microsoft Excel, PowerPoint, and related business systems.
• Ability to translate pipeline, conversion, retention, territory, forecast, and customer data into clear insights, decision options, and practical recommendations that influence sales priorities, operating improvements, and OSR effectiveness.
• Bachelor’s degree in business, Finance, Marketing, Operations, Analytics, or a related field preferred, or equivalent practical experience.

• • Experience supporting a sales team with an interest in helping sellers solve problems and serve customers effectively.
  • Interest in products, merchandising, or B2B sales, with an ability to learn product categories quickly and connect customer needs to potential solutions.
  • Experience identifying opportunities to improve a process or workflow, including simplifying steps, improving organization, or helping a team work more efficiently.
  • Comfort working with sales data and business tools, including Excel, CRM systems, reporting tools, or similar platforms used to track customers and sales opportunities.

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When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.