Program Manager (CMS)

Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.

Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.

Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

The Federal Civilian business unit supports many customers spanning the federal, commercial, and nonprofit space. Our customers include NASA, the General Services Administration, Office of Personnel Management, the Library of Congress, Health & Human Services, and the FDIC. We partner with these agencies to build new capabilities, deliver products, establish data as a strategic asset for informed decision-making, modernize legacy systems, and build the digital service infrastructure necessary to scale their mission impact.

The Federal Civilian business unit supports many customers spanning the federal, commercial, and nonprofit space. Our customers include NASA, the General Services Administration, Office of Personnel Management, the Library of Congress, Health & Human Services, and the FDIC. We partner with these agencies to build new capabilities, deliver products, establish data as a strategic asset for informed decision-making, modernize legacy systems, and build the digital service infrastructure necessary to scale their mission impact.

Primary Responsibilities
The Program Manager is responsible for the successful delivery, operational health, and customer relationship management of a complex federal digital services program. Working closely with delivery, technical, and company leadership, you will oversee program strategy and execution while ensuring teams meet contractual, technical, financial, and customer expectations.

• Lead the day-to-day delivery and operational health of a complex federal technology program across multiple projects and workstreams
• Serve as a primary point of contact and trusted partner for government program leadership, sponsors, contracting stakeholders, and technical representatives
• Build and maintain strong customer relationships through consistent communication, transparency, responsiveness, and reliable delivery
• Lead multidisciplinary teams across software engineering, product, design, project management, and other technical and delivery functions
• Manage program scope, schedule, budget, staffing, risks, dependencies, contractual requirements, and overall performance
• Establish and maintain effective delivery processes that support predictable execution, continuous improvement, and high-quality outcomes
• Facilitate program reviews, planning sessions, status meetings, and other recurring customer and internal engagements
• Proactively identify program risks, delivery challenges, and operational issues and drive them through resolution
• Communicate changes to scope, schedule, staffing, budget, or delivery expectations to internal and customer stakeholders
• Maintain accurate program reporting and visibility into milestones, deliverables, staffing, risks, dependencies, and contractual commitments
• Manage program financial performance, including planned revenue, staffing, billable utilization, labor allocation, and gross margin in partnership with company leadership
• Lead, manage, and mentor cross-functional team members while supporting performance management, professional development, resource planning, hiring, and onboarding
• Partner with technical and practice leadership to ensure teams have the skills, resources, and support necessary to meet program objectives
• Foster a collaborative and accountable team environment focused on delivery excellence and continuous improvement
• Partner with Growth, Delivery, and Practice leadership to identify opportunities for organic account growth and expanded customer support
• Serve as a program subject matter expert for recompete and proposal activities, contributing program knowledge, staffing strategies, technical context, past performance, and operational insights
• Support transition planning and continuity of operations during periods of contract, staffing, or organizational change

• Bachelor’s degree and 10+ years of relevant professional experience, or an equivalent combination of education and experience
• 5+ years of experience directly managing complex technology programs, digital services, software delivery, or related technical initiatives
• Experience managing multidisciplinary technical and delivery teams across multiple concurrent projects or workstreams
• Demonstrated experience managing program scope, schedule, budget, staffing, risk, and contractual deliverables
• Experience working directly with senior customers and stakeholders in a client-facing program leadership role
• Experience managing program financial performance, staffing plans, resource allocation, and delivery forecasts
• Strong understanding of Agile methodologies and modern software or digital service delivery practices
• Demonstrated ability to identify, communicate, and resolve complex program risks, delivery challenges, and operational issues
• Strong written and verbal communication skills, including experience communicating program status, performance, risks, and priorities to senior stakeholders
• Must currently hold, or have recently held, a Level 5 Public Trust background and be able to successfully complete all additional federal customer suitability, fitness, and financial background requirements for the position.