Americas Retention Operations Manager

The C&P Enterprise Retention sales team serves as a critical backbone for revenue retention and success - both owning attrition and retention as well as initiating critical upsell and cross-sell activities.

The Americas Retention Operations Manager sits within the Enterprise Sales Operations team and serves as the primary Sales Operations business partner to the regional Retention leadership team, ensuring the business is run predictably and proactively, and consistently leading the business through process improvement as we adopt new technologies to ensure sales leaders have complete insight into their business.

The ideal candidate has strong financial modeling skills, familiarity navigating complex systems, and experience partnering directly with sales leaders in a sales finance or operations capacity.

They can zoom into the details of technical challenges, partnering with technical teams to resolve issues - but also level up into a strong business partner for sales leaders, connecting day-to-day operations and customer insights with overall enterprise strategy.

• Own the weekly, monthly, and quarterly retention forecast rhythm, including:
  • RBOB (Renewal Book of Business) visibility by Quarter, Geo, Region, Sales team members
  • Attrition risk, Out-of-cycle, early renewals, true‑ups, and upgrades
• Lead attrition and renewal calls, with clear POV on:
  • Key movements vs outlook and plan
  • Risk drivers and mitigation paths
• Deliver post‑cadence leader‑ready follow‑ups within defined SLAs
• Manages both current quarter forecast as well as CQ+5 bottoms-up attrition risk
• Owns regional account-level mitigation plan cadence
• Inspects regional Growth metrics to proactively identify areas for improvement & synthesize customer narrative

• Own retention data quality, including:
  • RBOB validation
  • Account and Opportunity ID accuracy and mapping
  • Product migrations and SKU changes
  • Early renewal and Out-Of-Cycle tracking and classification
• Partner with Retention Ops, Finance, and Data Ops to:
  • Validate weekly automated outputs
  • Provide vetted inputs where systems are incomplete
  • Flag systemic data issues vs one‑off anomalies
• Act as a power user and translator of retention systems, identifying gaps and defining requirements for scalable solutions

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.