Analyst, Order Management

In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we aim to delight customers and interested parties. We do this through standardized processes and automated solutions. These are supported by inquisitive people who adapt to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We are an organization committed to meaningful impact and foster a culture of diversity, inclusion, and continual growth and learning.

Within Revenue Operations, the Growth Order Management Team facilitates the integration lifecycle for order management systems, processes, and personnel of Adobe’s acquisitions.

• →Leverage Salesforce, Microsoft Dynamics 365, SAP (S/4 HANA, CC, and CI), and related systems to review enterprise sales opportunities, quotes, and customer contracts, ensuring seamless downstream invoicing, provisioning, revenue recognition, and reporting.
• →Review sales pipeline activity and deal structures to proactively identify potential booking, compliance, or customer experience risks, partnering with interested parties to resolve issues during the deal lifecycle.
• →Perform recurring reconciliations, audits, and controls using Excel, Power BI, and other reporting tools to ensure accurate revenue booking, recording, and operational data integrity.
• →Collaborate with global and multi-functional teams to improve data quality, streamline processes, and enhance operational performance through automation, innovation, and systems integration.
• →Collaborate with Deal Desk, Revenue Assurance, Sales Operations, Credit, Legal, Sales, Professional Services, Product Delivery, Tax, Finance, and both enterprise customers and channel partners. Help support complex business transactions across these teams.
• →Contribute to month-end and quarter-end close activities, supporting increased operational volume and critical business deadlines when necessary.
• →See opportunities to reduce manual effort, improve scalability, and enhance decision-making through process improvements, automation, and adoption of AI-powered solutions.

• Bachelor's degree in Business, Finance, Accounting, Operations, or a related field, or equivalent professional experience.
• Strong written and verbal communication skills with the ability to collaborate effectively across technical and non-technical teams.
• Advanced proficiency in Microsoft Excel and experience working with large datasets and complex reporting requirements.
• Experience with enterprise business systems such as SAP (S4HANA, ECC, CC), Salesforce, Microsoft Dynamics, SharePoint, or comparable CRM, ERP, and information management platforms.
• Strong analytical and problem-solving skills, experienced in assessing complex agreements, investigating discrepancies, and independently driving issue resolution.
• Exceptional attention to detail, organizational skills, and a commitment to accuracy and operational excellence.
• Demonstrable ability to manage competing priorities, adapt to changing business needs, and deliver results in a fast-paced environment.
• Customer-focused mentality with good interpersonal and interested party management skills.

• Experience focused on Revenue Operations, Revenue Assurance, Order Management, Quote-to-Cash, or related operational finance functions.
• Familiarity with Power BI, data visualization, and business intelligence reporting.
• Demonstrated experience using AI tools responsibly to improve workflows, enhance productivity, identify automation opportunities, and drive operational efficiency.
• Experience supporting global teams and navigating complex multi-functional business processes.

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

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At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

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