Employment Tax Hyd 171906 - Internal

In this role, Associate will oversee a portfolio of assigned clients in this pilot process ,their responsibilities include developing strong relationships with clients, connecting with key business executives and stakeholders to drive improvements . Account Managers are expected to handle client escalations, complaints/concerns, and negotiations/ feedback. In this role, they will also be responsible for client retention and experience; liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. They need to - 1) Serve as the lead point of contact for all client account management matters. 2) Build and maintain strong, long-lasting client relationships. 3) Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors. 4) Ensure the timely and successful delivery of our solutions according to client needs and objectives. 5) Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics and prepare and share reports Employment Tax Account Manager is a client facing role and understanding the criticality its important we exhibit the right impressions with the clients & BU, Account Manager would be responsible for consistently delivering high quality work and results to show case our competence and reliability, this will help ADPI build better relationships and strengthen our stand on client facing roles with the BU. Employment Tax Account Manager would be subjected to a NPS survey from the clients post completion of an Transaction/conversation. A higher NPS would mean higher client retention Strong planning, organizational, and interpersonal skills. Excellent presentation skills, both verbal and written. Proven ability to manage multiple projects and relationships simultaneously. Demonstrated capability to lead operations in achieving client satisfaction, associate engagement, and performance management. End-to-end thinking to improve customer experience. Ability to take calculated risks, take decisive actions, and adopt a data-driven approach to work. Sound judgment and ability to foster teamwork, resolve conflicts, and drive convergence. Knowledge of tools and techniques for gaining cooperation and support. Ability to work effectively in a matrix structure and as part of a team. Willingness to work in night shifts supporting US time zones.
Shift:Service( 06:30 PM - 03:30 AM)
Skill:Tax
JobCode:Voice Operations
Grade/Level:G3L2
##LI-DNIStrong planning, organizational, and interpersonal skills. Excellent presentation skills, both verbal and written. Proven ability to manage multiple projects and relationships simultaneously. Demonstrated capability to lead operations in achieving client satisfaction, associate engagement, and performance management. End-to-end thinking to improve customer experience. Ability to take calculated risks, take decisive actions, and adopt a data-driven approach to work. Sound judgment and ability to foster teamwork, resolve conflicts, and drive convergence. Knowledge of tools and techniques for gaining cooperation and support. Ability to work effectively in a matrix structure and as part of a team. Willingness to work in night shifts supporting US time zones.