Total Source Tax Business partner 171942 - Internal

Oversee and manage everyday tax operations on behalf of Total Source clients Client facing role, Ownership of managing 100+ Book of Business for clients & will be single point of contact for the dedicated clients tax issues Ensure compliance with wage and hour laws, tax regulations, and company policies. Conduct tax audits and reconciliations to identify and resolve discrepancies. Stay up to date with federal, state, and local payroll regulations to ensure compliance. Understanding of payroll tax reports, W-2s, and other compliance documents as required. Assist in internal and external tax audits. Generate payroll reports and analytics to support business decisions. Serve as the primary point of contact for payroll inquiries from internal and external clients. Collaborate with Tax, TLM, and Benefits teams to ensure accurate payroll-related data. Handle escalations related to payroll discrepancies, tax issues, or payment delays. Identify opportunities to streamline payroll processes and improve efficiency. Support system upgrades, automation, and implementation of new payroll features. Work with ADP support teams to troubleshoot system issues and optimize functionalities.
Shift:Technical( 06:30 PM - 03:30 AM)
Skill:Tax
JobCode:Voice Operations
Grade/Level:G2L1
##LI-DNIEducation & Experience Bachelors Degree (B.com Preferable) 2 to 3 years of International Voice Experience (Excellent Communication Skills mandate) Must have handled US clients on calls in their experience 3 to 5 years of US Taxation experience (Preferable) Open to US shifts Skills & Competencies Strong understanding of US Payroll and taxation. International Calling experience of minimum 2 to 3 years. Strong written and verbal skills, problem-solving, analytical, and organizational skills. Strong communication and ability to handle confidential information with discretion. To be able to work on a schedule (scheduled login/breaks). Preferred Qualifications Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC). Familiarity with tax filing timelines and regulations.