Credit Union Operations Director

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Monday - Friday 8:00am - 5:00pm

Location: Onsite

Manages daily operations of credit union branches to ensure efficiency and effectiveness. Provides leadership and guidance to branch staff to maintain high levels of member service. Develops and implements strategies to enhance member service and satisfaction. Monitors branch performance metrics and addresses areas for improvement. Ensures compliance with all regulatory requirements and credit union policies. Oversees training and development programs for branch staff to ensure they are knowledgeable and skilled. Handles member inquiries and resolves issues promptly and professionally. Collaborates with other departments to ensure seamless service delivery. Manages branch budgets and financial performance to meet organizational goals. Develops and maintains relationships with members to foster loyalty and retention. Implements process improvements to streamline operations and enhance service quality. Provides regular reports and updates to senior management on branch performance and member service initiatives. Other duties as assigned.

• Excellent communication, interpersonal, and organizational skills. [Required]
• Ability to analyze data, develop strategies, and implement effective solutions. [Required]
• Proficient with financial and operational software systems. [Required]
• Strong knowledge and understanding of financial products and services. [Required]
• Ability to be bonded [Required]
• Proven leadership experience with a track record of managing multiple branches or locations. [Preferred]

• Bachelor's [Required]

• N/A

• 3+ experience in credit union operations or a related field within the financial services industry. [Required]

• N/A
• Licenses and Certifications:
• National Notary Association Notary Public (NNANP) [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.