19h ago
New
$1,500–$2,000/month

L2/L3 Technical Support with MailPool

Latin AmericaRemotefull-timemid
Customer SuccessTechnical Support
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Quick Summary

Overview

Title: L2/L3 Technical Support Specialist Location: Remote, Latin America Schedule: Full-time, aligned with US business hoursCompensation: $1,500–$2,000/month,

Technical Tools
Customer SuccessTechnical Support

Responsibilities

~1 min read
  • →

    L2/L3 technical troubleshooting and escalation management

  • →

    Bug investigation and root-cause analysis

  • →

    System log analysis

  • →

    Technical documentation and incident reporting

  • →

    Strong written and verbal English communication

Nice to Have

~1 min read

  • DNS configuration and troubleshooting

  • SMTP and email delivery protocols

  • Cold email infrastructure and platforms

  • SaaS technical support

  • Intercom or similar customer support platforms

  • Slack and other remote collaboration tools

#LI-NC1

Location & Eligibility

Where is the job
LATAM
Remote within a specific region
Who can apply
LATAM

About this job

Pay per year
≈ $18,000–$24,000 a year
74% below the $80,335 median for Technical Support jobs on Jobera (72 salaries).
Who can apply
LATAM
Posted
Today
Employer
has 16 open jobs on Jobera in 4 countries.

Listing Details

Posted
November 9, 2026
First seen
November 9, 2026
Last seen
November 9, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
77%
Scored at
November 9, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
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L2/L3 Technical Support with MailPool$1,500–$2,000/month
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