Desktop Support - Technical Support

Are you an IT professional who enjoys solving problems, working with technology, and helping others? Do you have hands-on experience troubleshooting computers, repairing hardware, and supporting end users?

We're looking for someone who brings practical technical experience, strong problem-solving skills, and a willingness to learn. If you enjoy figuring out how things work, taking on new challenges, and providing excellent customer service, we'd love to hear from you! As part of End User Support within IT Support Services, the Desktop support role is to provide 2nd level IT support and guidance for all Merakey end user assets. This would include resolving support requests, as well as meeting customer satisfaction and continuous service delivery demands.

As a Desktop Support Technician, you'll provide hands-on technical support to Merakey employees, helping keep our systems and equipment running smoothly.

Responsibilities include:

• Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues.

• Install, configure, repair, and deploy desktops, laptops, tablets, printers, and other IT equipment.

• Image and prepare computers for new employees and equipment replacements.

• Provide technical assistance to employees in person, remotely, and over the phone.

• Respond to and resolve IT support tickets, documenting issues and solutions.

• Support Windows operating systems, Microsoft Office, Outlook, and related applications.

• Assist with network connectivity, VPN access, and other technical issues.

• Maintain accurate hardware and software inventory records.

• Work with internal IT teams and vendors to resolve more complex technical problems.

• Provide clear, friendly technical guidance to employees with varying levels of technology experience.

• Travel to Merakey program locations as needed to provide on-site technical support.

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

• • Bachelor's degree in Computer Science, Computer Engineering, or equivalent work experience.

  • Minimum of 2 years of experience supporting, imaging, and deploying PCs in an enterprise environment.

  • Hands-on experience troubleshooting, configuring, and repairing computer hardware.

  • Working knowledge of Windows, Microsoft Office, and basic network connectivity.

  • Strong problem-solving, communication, and customer service skills.

  • Ability to work independently, collaborate with others, and learn new technologies.

  • Valid driver's license.

  • Experience with Active Directory, VPN, and IT ticketing systems.

  • Knowledge of TCP/IP networking, DNS, and DHCP.