Customer Operations Specialist

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. 

Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. 

Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. 

May identify and follow up on business opportunities.

May be responsible for project management of country, regional or multi-country projects

Diploma or University Degree, and equivalent experience in customer service operations.

2+ years of relevant work experience in customer service operations or order processing/fulfillment.

Excellent communication skills, both written and verbal in English and Korean language as it is required for supporting Korean Customer Market.

Proficiency in MS Office – Word, Excel, PowerPoint

Knowledge in SAP or similar ERP system is preferred but not mandatory

The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks

Equipped with business acumen preferred, with customer centric mindset

Goal oriented and self-driven who can focus and motivate others to meet business objectives

Capability to communicate professionally and manage customer’s queries via telephony system and emails

Team player who can cooperate cohesively within the team and with cross functional teams

Fast and meticulous attention to details worker who can handle orders accurately and efficiently.

Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.

Comfortable with technology and IT tools, with keen eye to digitalize work processes

Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.

Ability to work extended shift on when necessary, especially on the last few business days of the month.