Digital Customer Engagement Scrum Master

Operates as the Scrum Master, leading cross-functional, digital product teams to deliver high-impact web and content solutions within a Product-Oriented Delivery (POD) model. Acts as a facilitative leader and coach, guiding the Content POD from ideation through content design, development, and publishing. Has ongoing accountability for optimizing team velocity, facilitating agile ceremonies, managing content dependencies, and removing roadblocks to ensure seamless delivery. Collaborates closely with Product Owners, UX/UI designers, content creators, and developers to continuously improve our agile digital delivery methodology.

• →

• Education:  Bachelor’s or Master’s degree in Computer Science, Information Technology, Marketing, Communications, or a related equivalent field.
• Experience:  Typically, at least 8+ years of relevant experience in project management, agile delivery, or digital operations, with a proven track record of leading cross-functional teams.
• Agile Track Record:  Minimum of 3–5 years specifically acting as a Scrum Master or Agile Coach, ideally within a digital, marketing, or web product environment.

• Digital Content Experience (preferred): Deep understanding of web development lifecycles, content workflows, and the digital publishing process (including experience with CMS platforms like Adobe Experience Manager).
• Agile Tool Proficiency: Expert-level experience using Agile management tools (such as Jira and Confluence) to track progress, build dashboards, and manage backlogs.
• Cross-Functional Collaboration: Proven ability to facilitate alignment between creative roles (UX/UI designers, content writers, SEO specialists) and technical roles (front-end/back-end developers, QA).
• Stakeholder Management: Strong communication and negotiation skills, with a track record of managing expectations with business stakeholders and Product Owners.