Digital Platform Analyst – Product Information Management (PIM)

·         Act as a subject matter expert (SME) to onboard new divisions and products into PIM.

·         Develop relationships with divisional and business unit subject matter experts and product content specialists (PCS).

·         Coordinate with stakeholders to define and expand data models and attribution for new products and acquisitions.

·         Work with PCS to expand product and classification hierarchies to reflect NPIs, business acquisitions, and divisional consolidations.

·         Support ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives.

·         Support cross-functional projects in partnership with Digital Product and Platform Owners, DS/IT, Finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution.

·         Manage governance operational processes, including Service Desk requests.

·         Implement governance requests to support the OneAgilent omnichannel data model.

·         Coordinate cross-functional tasks with content strategists and information architects to improve customer experience.

·         Empower the localization team to operationalize translation processes.

·         Drive continuous initiatives to improve the operational efficiency of PIM.

·         Participate in Digital Channel projects to expand the PIM footprint for enhanced omnichannel experiences.

·         Translate VOC (Voice of Customer) into actionable insights and partner with the digital portfolio manager to develop a long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders.

·         Develop and manage user documentation, including operational and governance process flows and user playbooks.

·         Onboard and train new PIM users.

·         Create self-serve help tools, such as reference videos and FAQs, to support stakeholders.

·         Collaborate with Digital Product Adoption teams to provide technical aspects of training on new solutions and define key metrics and dashboards to track KPIs.

·         Work with data stewards and PCS to monitor data integrity.

·         Support future onboarding of data into PIM to support eCommerce, self-serve, business intelligence, other business systems, and external customer/distributor needs.

·         Conduct market research, experimentation, customer co-design, and competitive analysis to gain in-depth market intelligence when needed.

·         Translate customer feature requirements and capture them into Agilent’s IT technical documents for IT to scope out projects.

·         Manage import and export configurations to support bulk data updates and system integrations.

·         Manage export configurations to support distributor/partner/channel requirements (e.g., eCatalogs, China commerce).

·         Generate system reports to support business requirements.

·         Be accountable for tracking and delivering projects on-time and on-budget.

·         Own test strategy and coordination of cross-functional teams for digital solution testing and business sign-off.

·         Recommend enhancements for existing functionalities to improve ease of use for customers.

·         BS/MS degree in Business, Information Systems, or a related field.

·         Overall, at least 8 years of experience.

·         5+ years of experience in PIM, data management, or a related role.

·         Strong understanding of data modeling, data governance, and data quality principles.

·         Experience with PIM systems and tools.

·         Excellent verbal and written communication skills.

·         Strong analytical and problem-solving skills.

·         Ability to manage multiple projects and priorities.

·         Experience working in a cross-functional team environment.