Claims Specialist III

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Specialist to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department.

We are seeking an experienced Casualty Claims Adjuster to investigate, evaluate, negotiate, and resolve Commercial Auto Liability and Commercial General Liability claims. The ideal candidate will have a strong foundation in liability analysis, injury evaluation, coverage interpretation, and litigation management, with the ability to independently handle a moderate to complex caseload from initial notice through resolution. This role requires sound judgment, strong analytical skills, and the ability to balance customer service, financial stewardship, and technical claim expertise. The adjuster will work closely with insureds, claimants, attorneys, brokers, and internal business partners to deliver timely, fair, and compliant claim outcomes.  You’ll be responsible for:

• Conduct prompt, thorough investigations to determine coverage, liability, damages, and compensability.
• Gather and evaluate evidence, including statements, police reports, medical records, expert reports, and other relevant documentation.
• Analyze coverage issues and prepare reservation of rights, denial, and other coverage correspondence as appropriate.
• Evaluate bodily injury, property damage, and exposure-related claims to determine appropriate resolution strategies.
• Independently negotiate settlements within established authority levels.
• Develop and execute proactive claim resolution strategies that achieve timely and cost-effective outcomes.
• Identify and mitigate claim exposure through effective investigation, evaluation, and negotiation.
• Ensure accurate claim documentation supporting all decisions and actions taken throughout the life of the claim.

• Manage litigated files and coordinate with defense counsel to develop case strategies.
• Review pleadings, discovery responses, deposition summaries, and legal evaluations.
• Monitor litigation budgets and legal expenses to ensure efficient claim handling.
• Participate in mediations, settlement conferences, and other dispute resolution proceedings as necessary.

• Establish and maintain accurate indemnity and expense reserves with documented rationale.
• Continuously evaluate reserve adequacy throughout the life cycle of the claim.
• Ensure compliance with company guidelines, statutory requirements, and regulatory standards across all applicable jurisdictions.
• Maintain diary and workload management systems to effectively prioritize and resolve assigned inventory.

• Deliver exceptional customer service through professional, timely, and empathetic communication.
• Build strong working relationships with insureds, brokers, claimants, attorneys, and internal stakeholders.
• Communicate claim status, strategy, and exposure effectively to management and business partners.

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum 6 years of Commercial Auto Liability and/or Commercial General Liability claims handling experience.
• Demonstrated experience handling bodily injury claims involving moderate to significant exposure.
• Experience interpreting policy coverage and drafting coverage position letters, reservation of rights letters, and denial letters.
• Experience managing both litigated and non-litigated claims.
• Excellent analytical, investigative, and critical-thinking skills.
• Strong verbal and written communication skills.
• Active Property & Casualty Adjuster License preferred; must obtain required state licensing within six months of hire.

• Litigation management experience.
• Multi-state claims handling experience.
• Experience handling serious bodily injury claims.
• Professional designations such as AIC, CPCU, ARM, or SCLA.
• Prior experience with commercial insurance carriers handling middle-market or large commercial accounts.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.