Head of IT, Malaysia

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of IT, Malaysia to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. Innovation in IT drives innovation across the organization.

• Develop the strategy and set technology direction for AIG Malaysia.
• Lead the effective design, implementation, and operational support of Technology within the organization including management of third-party vendors and AIG COEs.
• Provide leadership to the Malaysia Technology Teams in Strategic, Operational, Project and Production Support.
• Work with the CEO and the Malaysia Executive Team to facilitate delivery of Systems that meet the objectives of the Profit and Service units.
• Control the integrity of applications, information & systems via corporate change control Procedures and to required Compliance standards.
• Align the AIG Malaysia technology strategy with Asia Pacific and global technology initiatives, sharing ideas and collaborating across forums.
• Build strong internal relationships with Business & Service stakeholders to ensure that service standards meet or exceed expectations.
• Collaborate and build strong working relationships with Asia Pacific Technology and Group Technology peers to ensure consistency of information, methodologies and reports; share best practices and develop systems knowledge.
• Lead the Technology function by setting and communicating a clear and engaging vision, articulating how Technology adds value to the organisation.
• Actively manage staff performance by setting clear objectives and monitoring, coaching and managing against these.

• Thorough understanding of the Malaysia General Insurance industry, including channels (Direct, FI, Broker), key buying groups and competitor activity. Thorough understanding of Malaysia General Insurance or Financial Services Industry.
• Sound technical and functional knowledge of systems and technology.
• Holds a demonstrated Technology background in the Malaysia General Insurance Industry.
• Experience leading Technology teams to maintain business as usual services.
• Demonstrated success in developing, managing and creating buy in with technology strategies and initiatives.
• Demonstrated experience in building strong relationships with internal customers.
• Champion common processes for executing and selling technology programs.
• Good communication skills within areas of direct responsibility as well as intra company departments.
• Superior ability to communicate technical information in a manner receptive and easily understood by targeted audiences.
• Strategic and innovative approaches to solutions.
• Demonstrated experience in successful vendor management.
• Demonstrated ability to identify impacts of technology developments on the industry as it affects the AIG strategy.
• Experience working with Internal and External auditors.
• Familiarity with Bank Negara’s regulatory & RMiT guidelines.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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