HR Operations Supervisor

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt. At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth. We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community. HR Operations Management: Supervise and coordinate the end-to-end HR administrative processes including employee lifecycle “onboarding, offboarding, internal transfer, status change, etc.” in a timely and accurate manner. Resolve employee issues effectively and ensure timely support. Conduct internal investigations and manage disciplinary actions as needed. Liaise with governmental bodies like the Labor and social insurance offices. Ensure compliance with labor laws, company policies, and industry regulations across all HR operational activities. Manage employment contracts, probation reviews, contract renewal process, and documentation compliance. Employee Data Management: Oversee the accuracy, confidentiality, and integrity of employee data across HR system and database. Manage employee records lifecycle, including creation, updates, archival" physical & Digital", and deletion in compliance with data protection regulations. Ensure timely and accurate updates to employee information such as promotions, transfers, status changes, and personal details. Conduct regular audits of employee data to identify discrepancies and ensure compliance with internal policies and external regulations. Support data-driven decision-making by providing clean, structured, and reliable employee data for analytics and reporting. Social, Medical & Life Insurance: Manage & handle the administration of the medical insurance program, including approvals, refunds, monthly chronic cases, complaints, critical cases and claims. Manage the administration of the life insurance program. Manage & handle the renewal process for the medical & Life insurance. Supervise the social insurance process such as “forms 1, 2, & 6, title change requests, etc.”. Review the social insurance monthly statement transaction before payment process. Team Leadership: Lead and coach a team of HR Operations Specialists/Seniors/ Team Leader. Monitor performance, provide feedback, and support career development of the team. Process Improvement & Projects: Identify opportunities to streamline and automate HR processes, reducing manual work and improving efficiency. Partner with the stakeholders to implement process enhancements and system upgrades. Lead or participate in HR projects such as policy reviews, audits, or employee experience initiatives. Reporting & Analytics: Generate and analyze HR reports (headcount, attrition, demographics, e.g.) to support HR decision-making. Monitor HR SLAs, KPIs, and service delivery quality for the HR Operations team. Requirements Bachelor’s degree in Business Administration or a related field. 7+ years of experience in HR Operations. Solid understanding of social insurance and labor laws. Excellent organizational, analytical, and communication skills. Ability to manage multiple priorities and lead process improvements. Problem-solving mindset with a focus on operational excellence. Good command of English. Proficient in MS Office. Benefits Embark on an exciting journey with the Fin-Tech Experts. Join a workplace that actively encourages and supports all talents. A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.