Sr. Associate, Information Systems Operations Management

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

As a Senior Associate, , Information Systems Operations Management,

you will be primarily responsible for ensuring IT systems are efficient, secure, and optimized for performance.

In this role, a typical day will include:
• Monitor IT system performance and recommend improvements for optimization
• Troubleshoot and resolve system issues to maintain business continuity
• Collaborate with business and IT teams to align systems with business requirements
• Assist in designing and implementing system enhancements and contribute to developing operational strategies to improve system reliability
• Make decisions on day-to-day operational issues and recommend system improvements while working under the guidance of senior team members for complex decision-making

• Ensure infrastructure standards, global policies and guidelines are followed locally, and drive standardization of non-standard local infrastructure services.

• Ensure adherence to IT, security and compliance standards/requirement set out and defined by external regulatory bodies, Alcon IT and/or Quality Organization.

• Operational and management tasks includes and not limited to the following:

• capacity, incident, problem, change, patch and lifecycle management

• owns and maintains IT operational procedures

• supports crisis management (including priority 1/2 IT incidents) with relevant stakeholders and Head of IT, if required

• Degree/Diploma in Information Technology (Information Systems, Computer Science, Business Analytics) or equivalent technology related field.

• At least 5 years of experience in IT infrastructure management, including project management, service management, vendor management, financial management.

• Experience managing IT infrastructure in a regulated environment (e.g. manufacturing facility) an advantage

• Strong hands-on knowledge of IT strategy and architectural standards, especially virtual environments and network segmentation / security standards (ISO 27001).

• Sound knowledge and practical expertise in Service Level Management

·       Join a global leader with a rich history of innovation and excellence in eye care.

·        Be part of a collaborative and supportive team culture that values diversity and inclusion.

·        Enjoy a competitive compensation package and opportunities for career advancement.

·        Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.

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