Program Manager, Implementation (Launch)

Enterprise Project Lifecycle: Deep understanding of the end-to-end implementation process for high-value enterprise accounts, specifically within a SaaS or professional services environment, ideally population health or value-based care tools.

Organizational Dynamics: Knowledge of how to navigate complex corporate structures, identifying key decision-makers, influencers, and blockers within large-scale healthcare or legal practices (or similar professional verticals).

Conflict Resolution Methodologies: Understanding of various strategies to manage competing priorities and resolve friction between internal product/engineering teams and external client expectations.

Strategic Communication: Ability to articulate complex project statuses, technical requirements, and value propositions to diverse audiences, ranging from C-suite executives to end-user administrative staff.

Negotiation & Influence: Skilled at gaining buy-in for project timelines and process changes, ensuring that both the client and the internal delivery teams remain aligned on the scope of work.

Expectation Management: Expert at setting realistic milestones and proactively communicating potential risks or delays to maintain trust and transparency throughout the implementation lifecycle.

Adaptability: Ability to pivot communication styles and project strategies quickly based on the specific culture, needs, and feedback of different enterprise stakeholders.

Collaborative Leadership: Ability to lead cross-functional internal teams (Product, Sales, Support) to ensure a unified front is presented to the client, ensuring all stakeholder needs are met without compromising internal resources.

EHR Ecosystem Standards: Familiarity with the technical and operational requirements for deploying third-party insights within EHR environments (ideally EpicCare Ambulatory), including an understanding of how these integrations impact clinical workflows and provider experience.